Karen Ramos
Northridge,CA
Summary
Dynamic server with a strong commitment to delivering exceptional guest experiences in high-volume restaurants across diverse cuisines. Proven expertise in customer service and maintaining positive relations, contributing to increased customer satisfaction and repeat business. High energy and enthusiasm drive a dedicated work ethic, ensuring efficient service and team collaboration.
Overview
6
6
years of professional experience
Work History
Server, Cocktail Server
Lure Fish House
Porter Ranch, CA
06.2021 - Current
- Delivered outstanding customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Optimized task management by addressing customer queries during high-traffic periods.
Server
Madre Oaxacan Restaurant and Mezcaleria
Valencia, CA
08.2023 - 02.2025
- Prepared and served a variety of bar drinks.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Executed daily opening and closing procedures for dining area setup.
- Cleaned tables and chairs to prepare dining area for next customers.
Server, Sales Team Member
Kalaveras
North Hollywood, CA
10.2022 - 08.2024
- Collaborated with sales team members to meet collective targets.
- Assisted guests in navigating menu selections for optimal dining decisions.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server, Lead Server
Patxi's Pizza
Chatsworth, CA
06.2020 - 11.2022
- Instructed recruits in standard restaurant protocols.
- Mentored restaurant team by exemplifying high standards in customer service.
- Held performance reviews to identify and correct areas needing improvement.
Waitress, Cocktail Server
El Torito
Woodland Hills, CA
10.2018 - 10.2021
- Served cocktails, beverages, and selected dishes promptly and accurately.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Assisted in running food orders from the kitchen when necessary.
Education
Some College (No Degree) - Career And Technical Education
Nothridge Academy High School
Northridge, CA07-2008
Associate of Arts - Culinary Arts
CSCU Le Cordon Bleu
Hollywood, CA06.2008
Some College (No Degree) - Massage Therapist
National Holistic Institute
Studio City, CASkills
- Exceptional interpersonal skills
- Trained in liquor, wine and food service
- Master of sales techniques
- Upbeat, friendly, positive
- Highly responsible and reliable
Timeline
Server
Madre Oaxacan Restaurant and Mezcaleria
08.2023 - 02.2025
Server, Sales Team Member
Kalaveras
10.2022 - 08.2024
Server, Cocktail Server
Lure Fish House
06.2021 - Current
Server, Lead Server
Patxi's Pizza
06.2020 - 11.2022
Waitress, Cocktail Server
El Torito
10.2018 - 10.2021
Some College (No Degree) - Career And Technical Education
Nothridge Academy High School
Associate of Arts - Culinary Arts
CSCU Le Cordon Bleu
Some College (No Degree) - Massage Therapist
National Holistic Institute
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