Kathleen Ramos
West Palm Beach,FL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Resourceful Referral Specialist known for high productivity and efficient task completion. Possess specialized skills in patient coordination, insurance verification, and medical coding. Excel at communication, problem-solving, and time management which enhance performance in facilitating referrals smoothly and effectively.
Overview
5
5
years of professional experience
Work History
Referral Specialist
Center For Bone And Joint Surgery
West Palm Beach, FL
05.2023 - Current
- Researched and responded to inquiries from providers regarding pending or denied referrals in a timely manner.
- Communicated with patients with compassion while keeping medical information private.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Assisted patients by answering questions and providing information regarding referrals.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Gathered and verified insurance requirements to meet payer requirements.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Tracked referral request progress and resolved issues to maintain smooth processing.
Food Truck Operator
Elmers Catering
West Palm Beach, FL
04.2022 - 03.2023
- Set up and broke down food truck station, ensuring cleanliness and organization.
- Assisted in loading and unloading equipment into the food truck when necessary.
- Performed maintenance checks on the food truck regularly.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Created inventory reports to chart food losses and profit margins.
- Provided excellent customer service, resolving customer complaints quickly and professionally.
Package Handler
UPS Warehouse
Port Saint Lucie, Florida
08.2021 - 12.2021
- Sorted packages to appropriate slide, line or belt for final distribution.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Assisted in inventory management and stock replenishment activities.
Team Member
Pollo Tropical
Port Saint Lucie, FL
09.2020 - 03.2021
- Maintained a clean and organized work area throughout shift.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Assisted customers with product selection and ordering process.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
High School Diploma -
Fort Pierce Central High School
Port Saint Lucie, FL05-2021
Skills
- Insurance verification
- Appointment reminders
- Appointment scheduling
- Patient scheduling
- Medical scheduling
- Referral tracking
- Bilingual
Timeline
Referral Specialist
Center For Bone And Joint Surgery
05.2023 - Current
Food Truck Operator
Elmers Catering
04.2022 - 03.2023
Package Handler
UPS Warehouse
08.2021 - 12.2021
Team Member
Pollo Tropical
09.2020 - 03.2021
High School Diploma -
Fort Pierce Central High School