Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Karen Redden

Corpus Christi, Texas

Summary

Customer service professional skilled in multitasking and time management, consistently delivering positive experiences. Proven track record of enhancing customer satisfaction through effective communication and problem-solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Ingleside Police Department
Ingleside
10.2022 - Current
  • Utilized multi-line phone systems to promptly manage emergency calls and obtain critical details.
  • Maintained accurate records of all incoming calls while dispatching units as needed.
  • Responded calmly to emergency situations, ensuring thorough collection of relevant information.
  • Addressed public inquiries about emergencies and police services through efficient call management.

911 Dispatcher

Texas A&M Corpus Christi
Corpus Christi
04.2022 - 10.2022
  • Coordinated efficient dispatch of police units to various incidents.
  • Maintained accurate logs of incoming calls and dispatched units.
  • Updated first responders with new information via radio, telephone, and computer systems.

911 Dispatcher

Hill County Sheriff's Office
Hillsboro
04.2018 - 04.2022
  • Operated multi-line phone systems to receive emergency calls promptly.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

Education

Some College (No Degree) - Associates in Applied Science

Hill College
Hillsboro, TX

Skills

  • Data entry and documentation
  • Information gathering and relay
  • Verbal and written communication
  • Data accuracy
  • Stress management
  • Conflict resolution

Certification

  • Advanced Telecommunicator license 2/5/2022

References

References available upon request.

Timeline

911 Dispatcher

Ingleside Police Department
10.2022 - Current

911 Dispatcher

Texas A&M Corpus Christi
04.2022 - 10.2022

911 Dispatcher

Hill County Sheriff's Office
04.2018 - 04.2022

Some College (No Degree) - Associates in Applied Science

Hill College

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