Karen Remedios
Tamarack,FL
Summary
Dynamic bilingual professional with a proven track record in customer service and sales. Skilled in critical thinking and operational efficiency, I excel in high-pressure environments, consistently exceeding customer expectations and fostering loyalty. Pursuing opportunities to learn new skills and contribute to group success. Offering strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Robert Half With Comfort Medical
02.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
F
Neptune Society
01.2023 - 01.2024
- Worked effectively in fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Universal Sales Representative
DentalPlans
07.2014 - 01.2022
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Enhanced excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Minimized process lags through strategic sourcing and customer expectation management.
Self-employed
K&M Cleaning Services
05.2011 - 07.2014
- Self-motivated, with a strong sense of personal responsibility.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Business
Daymar College
Owensboro, KYSkills
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Client relations
- Consultative Selling Techniques Building Customer Relationships and Loyalty
- Meeting Sales Goals
- Closing Sales
- Persuasive Techniques
- Excellent Written and Verbal Communication
- Operational Efficiency
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Robert Half With Comfort Medical
02.2024 - 12.2024
F
Neptune Society
01.2023 - 01.2024
Universal Sales Representative
DentalPlans
07.2014 - 01.2022
Self-employed
K&M Cleaning Services
05.2011 - 07.2014
Business
Daymar College
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