Job Search Status
Open to workDesired start date: Immediately
Open To Work
Karen R. Hampton
Colorado Springs,CO
Work Preference
Summary
HR Operations and Service Professional experienced in recruiting, employee relations, payroll, and benefits management within fast-paced environments. Delivered effective solutions through strong communication and relationship-building skills, ensuring support for both employees and clients. Demonstrated technical proficiency in Microsoft 365, Macintosh, and cloud-based HRIS and payroll systems, enhancing user support and issue resolution.
Overview
1
1
Certification
1
1
year of post-secondary education
24
24
years of professional experience
Work History
Associate Team Lead
H&R Block
Colorado Springs, CO
12.2025 - 04.2026
- Managed daily operations of a high-volume tax office during peak season, ensuring efficiency and positive client experience.
- Coordinated client appointments, documentation follow-ups, and payments to ensure timely tax return completion.
- Maintained an organized office environment and completed daily administrative responsibilities.
- Contributed to top-performing office results based on KPIs and client service.
Human Resources Manager
Credit Service Company, Inc.
Colorado Springs, CO
11.2015 - 03.2025
- Oversaw full-scope HR functions, including employee relations, recruiting, onboarding, compliance, payroll, benefits, training, and performance management in a high-volume environment.
- Managed payroll and HR systems, maintaining accuracy, timely processing, and multi-state compliance.
- Led employee relations and performance initiatives, resolving complex issues and supporting leadership.
- Administered benefits programs and open enrollment, providing employee support and accurate processing.
- Improved HR operations through process enhancements and digital systems, increasing organization and data accuracy.
- Served as the primary contact for office maintenance, safety, and security, coordinating vendors and supporting workplace compliance.
Seasonal E-commerce Associate
Scheels
Colorado Springs, CO
10.2023 - 12.2023
- Fulfilled a high volume of online orders during peak seasonal demand, maintaining accuracy and meeting strict shipping deadlines.
- Supported inventory organization and quality control processes across a fast-paced retail environment.
- Collaborated with team members to maintain workflow efficiency during high-traffic holiday periods.
Sales, Customer Care, and Tech Support
Time Warner Cable
Colorado Springs, CO
04.2008 - 11.2015
- Addressed a wide range of customer service issues including billing, troubleshooting, and scheduling.
- Conducted consultative sales by identifying customer needs and recommending products and services.
- Provided advanced troubleshooting for escalated technical issues related to high-speed internet and digital phone products.
- Consistently exceeded key performance indicators in quality, productivity, and customer satisfaction.
Office Manager
Network Communications, Inc.
Denver, CO
02.2007 - 04.2008
- Managed daily office operations including reception, mail distribution, inventory, and supply management to ensure administrative efficiency.
- Recruited, interviewed, and onboarded sales and marketing interns and conducted orientation.
- Provided technical support for office equipment and computers, resolving issues quickly to reduce downtime.
Customer Sales Associate
Bresnan Communications
Billings, MT
02.2005 - 01.2007
- Exceeded monthly sales goals by promoting tailored packages that met customer needs.
- Retained customers by offering competitive service alternatives to reduce churn.
- Addressed a wide range of customer service issues including billing, troubleshooting, and scheduling.
Personal Banker
First Citizens Bank
Billings, MT
08.2004 - 01.2005
- Advised clients on appropriate financial products based on individual goals and creditworthiness.
- Processed financial transactions including check cashing, deposits, loan payments, and withdrawals while maintaining compliance with banking regulations.
- Developed rapport with customers to identify cross-selling opportunities and enhance customer loyalty.
Research and Escalation Specialist
Wells Fargo Services
Billings, MT
03.2002 - 07.2004
- Resolved escalated issues with wire transfers, account discrepancies, and official bank instruments, enhancing customer satisfaction and trust.
- Handled internal banking requests, guiding complex transactions, policies, and procedures.
- Mentored junior employees, fostering skill development and enhancing team service standards through knowledge sharing.
Education
Master's Degree - Human Resources Management
Keller Graduate School of Management, DeVry University
Colorado Springs, CO 06.2020 - 05.2021
Bachelor of General Studies - Communication Studies
University of Kansas
Lawrence, KSSkills
- Recruiting
- Employee Relations
- Training & Development
- Compliance
- Payroll & Benefits
- Process Improvement
- Team leadership
- Microsoft 365
- Windows & Macintosh
- Cloud Applications
- AI & Cybersecurity
Certification
- SHRM-Certified Professional (SHRM-CP), Society for Human Resource Management, 01/01/18, present
- Fundamental Payroll Certification (FPC), PayrollOrg, 01/01/17, present
Personal Information
Title: HR & Operations Professional
Timeline
Associate Team Lead
H&R Block
12.2025 - 04.2026
Seasonal E-commerce Associate
Scheels
10.2023 - 12.2023
Master's Degree - Human Resources Management
Keller Graduate School of Management, DeVry University
06.2020 - 05.2021
Human Resources Manager
Credit Service Company, Inc.
11.2015 - 03.2025
Sales, Customer Care, and Tech Support
Time Warner Cable
04.2008 - 11.2015
Office Manager
Network Communications, Inc.
02.2007 - 04.2008
Customer Sales Associate
Bresnan Communications
02.2005 - 01.2007
Personal Banker
First Citizens Bank
08.2004 - 01.2005
Research and Escalation Specialist
Wells Fargo Services
03.2002 - 07.2004
Bachelor of General Studies - Communication Studies
University of Kansas