Karen Richardson

My job duties were very similar to my time at Altran Financial. My duties included skip-tracing, processing payments, customer service, ensuring quality compliance, handling disputes and helping the customer resolve their debt/responsibility.

• Contacted past due accounts to discuss payment arrangements and negotiate settlements.
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
• Updated collection databases and systems with payment arrangements and notes.
• Maintained accurate records of collection efforts, including telephone conversations, letters sent, payments received and other related activities.
• Maintained confidentiality and adhered to FDCPA regulations during collections.
• Responded promptly to customer inquiries about their accounts via email or telephone calls.
• Processed incoming payments from customers according to company policies and procedures.