Karen Rico
El Granada,CA
Summary
Extensive experience at the South San Francisco Police Department, excelling in public safety and community engagement. Bilingual and FARO trained, I effectively managed high-pressure situations while fostering teamwork. Recognized for enhancing community relations and demonstrating exceptional problem-solving skills in critical environments.
Overview
4
4
years of professional experience
Work History
Police Service Technician
South San Francisco Police Department
01.2024 - Current
- Trained new police service technicians thoroughly, preparing them for their roles in the department effectively.
- Assisted fellow officers in handling certain situations, maintaining a cooperative team environment.
- Improved community relations through active engagement with citizens and participating in local events.
- FARO(reconstructing crashes with accuracy, laser scanning) trained. Assists with Fatal collision call outs.
- Assists with Minor, major injury traffic collisions. Trained in taking any type of collision reports including Felony hit and runs, misdemeanor hit and runs, and property accidents.
- Trained in taking 10851's( stolen vehicle reports), 594's (Vandalism reports), 488( petty theft), and 487(grand theft).
- Exemplified professionalism and integrity in all aspects of job performance, earning the respect of colleagues and community members alike.
- Managed high-pressure situations calmly, de-escalating conflicts successfully.
- Conducted traffic control duties efficiently during accidents or special events, ensuring public safety and orderliness at all times.
- Enhanced public safety by patrolling assigned areas and responding to emergency calls promptly.
- Assisted with spanish translation for several officers.
Barista
Cafe Society
06.2023 - 02.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Runner/Restaurant Busser
Princeton Seafood Restaurant
03.2021 - 10.2022
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Greeted customers and provided outstanding customer service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Greeted customers and provided menus upon arrival to dining room.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
Education
Bachelor of Science - Justice Studies, Criminology
San Jose State University
San Jose, CA12-2025
Associate of Arts - Law, Public And Policy
Canada College
Redwood City, CA12-2023
Associate of Arts - Interdisciplinary Studies, Social And Behavioral
Canada College
Redwood City, CA12-2023
Graduate Certificate - University Transfer: IGETC CSA GE
Canada College
Redwood City, CA12-2023
Associate of Science - Administration of Justice With Emphasis in CSM GE
College of San Mateo
San Mateo, CA12-2023
Half Moon Bay High School
Half Moon Bay05-2021
Skills
- Public safety awareness
- Investigative procedures
- FARO trained
- Bilingual
- Traffic control
- Radio communication
- Evidence collection
- Teamwork and collaboration
- Problem-solving
- DUI checkpoint trained
- Victim/Witness interviewing
- Driver course Trained
- Accident Collision expert
- Excellent communication
- Critical thinking
- Active listening
Timeline
Police Service Technician
South San Francisco Police Department
01.2024 - Current
Barista
Cafe Society
06.2023 - 02.2024
Runner/Restaurant Busser
Princeton Seafood Restaurant
03.2021 - 10.2022
Bachelor of Science - Justice Studies, Criminology
San Jose State University
Associate of Arts - Law, Public And Policy
Canada College
Associate of Arts - Interdisciplinary Studies, Social And Behavioral
Canada College
Graduate Certificate - University Transfer: IGETC CSA GE
Canada College
Associate of Science - Administration of Justice With Emphasis in CSM GE
College of San Mateo
Half Moon Bay High School
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