Karen Rivera
Norristown,PA
Summary
Result-oriented custumer service professional with a strong aptitude for multitasking. Committed to ensuring outstanding guest satisfaction through a personable and friendly approach. Actively seeking new opportunities to acquire additional skills and make meaningful contributions to team success. Proficient in delivering accurate Spanish to English translations.
Overview
7
7
years of professional experience
Work History
Hostess/Bartender/Service Leader
Bartaco
01.2023 - Current
- Duties include: Customer satisfaction, problem solving skills, leadership skills, translating, onboarding new employees with new hire documentation, maintain clean atmosphere, maintain focus during stressed environment, money management, inventory organization, enhance costumer experience and mentored junior team members,
Home Health CNA
Angel companions
11.2020 - 12.2022
- Duties include: Enhanced patient comfort, ensured timely medication, improved patient outcomes, vital signs checks, taking proper measurements in emergency situations, assisted with day to day activities, monitored infection control, proper patient transfers/positioning, prepared meals, regular house keeping and accompanied everywhere including outside of state.
Care Manager
Brandywine Senior Living
10.2018 - 11.2020
- Duties include: Enhance patients development, specialized in dementia residents, vital signs, assisted with day to day activities, monitored infection control, proper patient transfers/positioning, discussed medical history and customized care plans.
Hostess
Bar Lucca
11.2018 - 12.2019
- Duties include: Hospitality with warm welcoming, coat check, maintenance/cleaning, communication skills, answering the phone, making reservations, problem-solving, assisted with food delivery service and improve guest experience.
Allied Health Intern
Suburban Hospital
09.2017 - 05.2018
- Duties include: Patient assessment skills, vital signs, blood pressure, blood glucose with a glucometer, oxygen saturation with pulse oximeter, visual acuity, general knowledge of anatomy, physiology, pathophysiology, medical ethics, infection control and medical terminology.
Cashier
Chick-Fil-A
10.2016 - 08.2017
- Duties Include: Hospitality, money management, costumer satisfaction, communication skills, maintenance, food preparation and contamination control.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06.2018
Allied Health Program - Nursing Science
Central Montco Technical High School
East Norriton, PA05.2018
Skills
- Staff Training and Development
- Effective Communication
- Emergency Response
- Onboarding and Orientation
- Negotiation and Conflict Resolution
- Teamwork and Collaboration
- Ethical Decision-Making
- Team Collaboration
- Spanish Proficiency
Community Service
- Canned Food Drive at CMTHS
- Toys From Tech at CMTHS
- EMT Volunteer at Lafayette Ambulance Rescue Squad
Certifications
- BLS (Basic Life Support) and First Aid Certification
- Medical Assistant Certification
Timeline
Hostess/Bartender/Service Leader
Bartaco
01.2023 - Current
Home Health CNA
Angel companions
11.2020 - 12.2022
Hostess
Bar Lucca
11.2018 - 12.2019
Care Manager
Brandywine Senior Living
10.2018 - 11.2020
Allied Health Intern
Suburban Hospital
09.2017 - 05.2018
Cashier
Chick-Fil-A
10.2016 - 08.2017
High School Diploma -
Norristown Area High School
Allied Health Program - Nursing Science
Central Montco Technical High School