KAREN R. OBERTHALER
Kalamazoo,MI
Summary
Dynamic, people-focused leader with over 17 years of experience at The Coca-Cola Company, specializing in business operations, sales, and customer service processes. Proven track record in enhancing productivity through effective communication, staff development, and strategic workflow optimization. A results-driven Project Administrator skilled in risk management and stakeholder communication, consistently delivering projects on time and within budget constraints. Proficient in MS Office, SAP, CIMPRO, and Workday, with a commitment to fostering team collaboration for achieving organizational objectives.
Overview
24
24
years of professional experience
Work History
Project Administrator
CRB (Clark Richardson Biskup )
Kalamazoo, MI
06.2022 - Current
- Supported the Project Manager in developing strategies for risk management.
- Organized team meetings and ensured timely delivery of deliverables from each team member.
- Ensured that all relevant documentation was up-to-date throughout the life cycle of each project.
- Provided administrative support to the Project Manager including scheduling meetings, taking notes.
- Created and distributed reports on project progress to stakeholders.
- Coordinated with internal and external teams to ensure that all tasks were completed on time.
- Developed and maintained project plans, schedules, budgets, and other documents to ensure successful completion of projects.
- Facilitated communications between various departments involved in a particular project activity.
- Obtained specifications and directed work for construction crews.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
Herbalife Independent Distributor
Mattawan Nutrition
Mattawan, MI
09.2018 - 06.2022
- Serving/Providing high quality, science based products to customers that help deliver the nutrients your body needs to thrive on a daily basis
- Trained Personal wellness coach providing individual meal and exercise plans to meet your needs
- Lead Cardio Drumming classes for the community to promote healthy exercise for everyone
MANAGER, CUSTOMER SERVICE
Coca-Cola North America (CCNA)
Paw Paw, MI
03.2017 - 04.2018
- Lead Retail Customer Service Team while building collaborative relationships and routines with Warehouse Customers, Sales, and Product Supply System to ensure appropriate controls are in place to support order fulfillment
- Act as first point of escalation for customer service and order fulfillment issues
- Supervise Order Management Group to ensure they are properly trained and are adhering to established best practices used to govern warehouse orders
- Provide coaching and feedback, performance management, and development opportunities to lead team and individuals on a path of continuous improvement
- Monitor customer ordering patterns to ensure high success rate of replenishment
- Manage onboarding of new customers to the warehouse business unit and serve as a key linkage between product order management and the CCNA regions for the implementations of Warehouse Business Unit projects
REGIONAL SERVICE MANAGER
Coca-Cola Refreshments
Paw Paw, MI
11.2011 - 03.2017
- Oversaw customer service functions in Southeast New and Canada Region
- Led cross-functional meetings, managed planned and unplanned activities, and resolved issues that affected multiple orders/customers
- Assessed complex issues, gathered information from stakeholders, created solutions, and communicated solutions to Customer Service Team and stakeholders
- Ran SAP queries and used reports to identify trends and effectively solve problems
- Developed cost avoidance offers for short-coded inventory, saving $50-75K annually
- Performed as Scribe for weekly Region Team meetings
- Served as subject matter expert (SME) for Syrup holiday/year-end guardrail calls with NFSOP/PSS management team, discussing dock capacity and customer orders
CUSTOMER SERVICE COORDINATOR II
Coca-Cola North America
Paw Paw, MI
04.2003 - 10.2011
- Handled telephone and e-mail inquiries from customers requesting changes, updates and/or location of their trucks
- Served as SME for Non-Carbonated Beverages category, and led monthly meetings to ensure staff compliance, discuss product launches, and distribute fact sheets
- Processed deductions for each facility and met yearly goal of zero write-offs
- Functioned as Recycling Team Scribe/Facilitator for Paw Paw plant, and steadily worked to recruit new members and find new ways to recycle more items
Customer Service Coordinator I
Minute Maid Company
Paw Paw, MI
09.2000 - 04.2003
- Conducted research and reviewed findings to solve customer issues.
- Identified potential opportunities for improvement within the customer service department.
- Tracked orders from placement through delivery and follow-up as needed.
- Consulted with customers regarding needs and addressed concerns.
Education
MBA -
University of Phoenix
Phoenix, AZ10-2009
BBA - Minor in Management
Western Michican University
Kalamazoo, MI01.2000
Skills
- High-Quality Client Service
- Employee Development
- Order Fulfillment Expertise
- Project Management
- Product Logistics Coordination
- Supply Chain Operations Management
- Continuous Process Improvement
- Documentation / Reporting
- Cross-Departmental Coordination with Leadership
- Complex Problem Solving
- Cost control
- Teamwork and collaboration
- Problem-solving aptitude
- Cross-functional collaboration
- Specifications conformance
- Verbal and written communication
- Problem-solving abilities
Affiliations
- Coca-Cola Women’s Forum
- National Association of Professional Women
- SWE (Society of Women in Engineering)
References
References available upon request.
Timeline
Project Administrator
CRB (Clark Richardson Biskup )
06.2022 - Current
Herbalife Independent Distributor
Mattawan Nutrition
09.2018 - 06.2022
MANAGER, CUSTOMER SERVICE
Coca-Cola North America (CCNA)
03.2017 - 04.2018
REGIONAL SERVICE MANAGER
Coca-Cola Refreshments
11.2011 - 03.2017
CUSTOMER SERVICE COORDINATOR II
Coca-Cola North America
04.2003 - 10.2011
Customer Service Coordinator I
Minute Maid Company
09.2000 - 04.2003
MBA -
University of Phoenix
BBA - Minor in Management
Western Michican University
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