Karen Robertson

• Assisted in daily operations to ensure efficient store functionality.
• Trained and mentored new team members on store policies and procedures.
• Managed inventory levels, ensuring accurate stock replenishment and organization.
• Developed promotional displays to enhance customer engagement and drive sales.
• Implemented visual merchandising standards to maintain appealing store layout.
• Resolved customer inquiries and complaints, enhancing overall shopping experience.
• Monitored cash handling procedures, ensuring compliance with company policies.
• Managed opening and closing procedures.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

• Operate commercial laundry equipment to ensure efficient processing of linens and towels.
• Sort, wash, dry and fold linens with attention to detail and quality control.

This is a position I work every other Sunday during the busy season.

• Supervised daily housekeeping operations to ensure cleanliness and organization across all facilities.
• Developed and implemented efficient cleaning schedules to optimize staff productivity and service quality.
• Trained and mentored housekeeping staff on best practices for safety, sanitation, and equipment usage.
• Conducted regular inspections to maintain high standards of cleanliness and identify areas for improvement.

• Prepared and presented breakfast items, ensuring high quality and freshness for guests.
• Monitored cleanliness and organization of dining area, enhancing guest experience through attention to detail.
• Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
• Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
• Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
• Prepared and presented breakfast items, ensuring high quality and freshness for guests.