Karen Robleto
El Paso
Summary
Results-driven professional with a diverse background in customer service, logistics, and sustainability-focused industries. Proven ability to manage high-volume client interactions, resolve complex issues, and drive revenue through solution-oriented communication. Experienced in cross-functional collaboration and adapting to fast-paced environments. Passionate about ethical leadership and sustainable business practices, with a long-term goal of launching a metal recycling enterprise. Adept at balancing operational efficiency with empathy and committed to making a meaningful impact through strategic business innovation.
Overview
7
7
years of professional experience
Work History
Group Cruise Specialist
Norwegian Cruise Line Holdings
08.2022 - Current
- Built strong customer relationships by delivering exceptional service, identifying client needs, and exceeding revenue and retention goals.
- Supported Spanish-speaking guests and LATAM travel partners, enhancing cross-cultural communication skills.
- Served as a training assistant and provided onboarding support, contributing to new hire integration and team readiness.
- Provided chat-based team support to streamline research methods, improve understanding of policies, and enhance operational efficiency.
- Appointed as Customer Service Representative for Sixthman, a private event-chartering division of Norwegian Cruise Line, serving as the primary guest liaison for music and lifestyle cruises. Ensure seamless guest experiences, manage conflict resolution, and uphold brand excellence in high-energy, immersive event environments.
Project Manager
IEMM Logistics
12.2021 - 08.2022
- Designed and implemented strategic policies to drive sustainable growth within a metal recycling logistics environment.
- Led employee development initiatives and fostered a culture of accountability through coaching, feedback, and performance planning.
- Reduced operational costs and risks by optimizing systems and ensuring regulatory compliance across departments.
- Collaborated cross-functionally to manage budgets, conduct audits, and analyze operational data to identify gaps and implement solutions.
- Researched market trends to support product fit and brand positioning strategies.
Physical Therapy Technician
Prieto Physical Therapy
06.2018 - 03.2021
- Executed patient treatment plans and monitored progress in collaboration with licensed Physical Therapists.
- Maintained accurate documentation of patient outcomes and assisted in therapy plan adjustments.
- Promoted patient well-being by ensuring high productivity standards and supporting optimal rehabilitation practices.
Education
Bachelor of Science - Biological Sciences
University of Texas at El Paso
El Paso, TX12.2021
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint) \
- Sales Force CRM
- Data Analysis & Interpretation
- Scientific Writing & Communication
Business & Technical Tools
Professional Strengths
- Excellent Communication & Presentation Skills
- Conflict Resolution & Customer Relationship Management
- Adaptability & Multitasking in Fast-Paced Environments
- Critical Thinking & Problem Solving
- Attention to Detail & Accuracy
- Patience & Empathy in Client Interactions
Affiliations Civic Engagement
Tennis Team Leader, Silva Health Magnet High School, 08/17-05/18,
- Led team activities, organized practice schedules, and supported teammates in maintaining academic and athletic balance., Demonstrated leadership, time management, and commitment to team success.
Volunteer, The Legacy at Cimarron Assisted Living, 06/17- 08/17
- Assisted residents with daily activities and facilitated recreational events., Gained early experience in compassionate care, communication, and community service.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Group Cruise Specialist
Norwegian Cruise Line Holdings
08.2022 - Current
Project Manager
IEMM Logistics
12.2021 - 08.2022
Physical Therapy Technician
Prieto Physical Therapy
06.2018 - 03.2021
Bachelor of Science - Biological Sciences
University of Texas at El Paso
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