KAREN RODRIGUEZ
Summary
Highly motivated and committed Certified Medical Assistant offering 15 years of experience in leadership and achieving a positive healthcare atmosphere. Determined and eager to enhance medical experience as a Clinical Quality Manager and advocating successful advancements of culture and health equity through exceptional collaboration, communication and engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Riverside Medical Group Now OptumCare
08.2015 - Current
- Improved patient satisfaction by providing exceptional care and attention to their needs during medical appointments
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques
- Oversaw office inventory by ordering and stocking shipment receiving
- Provided compassionate care for patients with infectious diseases such as HIV, addressing their concerns and ensuring a positive experience
- Educated patients on preventative care measures, effectively reducing the risk of future health complications by thoroughly reviewing patient health maintenance
Office Manager
Riverside Medical Group Now OptumCare
01.2018 - 03.2020
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow
- Coordinated office meetings, ensuring timely execution and optimal scheduling for all participants
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
- Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions
- Established team priorities, maintained schedules and monitored performance
- Managed office performance and productivity while providing COVID-19 testing at Hoboken COVID Command Center
Office Manager/Certified Medical Assistant
Jersey Medical Care
05.2013 - 03.2015
- Managed staff and trained onboarding employees
- Maintained up-to-date insurance database, processed memos, and contracts
- Centralized contact point for all communications, problems and administrative inquiries posed by health professionals, doctors, patients and relatives
- Typed and distributed highly confidential documentation correspondences
- Created, maintained and updated filing systems for paper and electronic documents
Certified Medical Assistant
North Hudson Community Action
08.2009 - 04.2013
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Performed diagnostic testing such as venipunctures, A1C tests, HCG tests, Strep Throat, Flu, and STD cultures
- Educated and enrolled patients in medication programs that in turn, positively enforced patients to maintain medicinal schedule
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records
- Sanitized, restocked, and organized exam rooms and medical equipment
- Translated medical information to Spanish speaking patients
Education
Certified Medical Assistant -
Anthem Institute
Jersey City, NJ01.2009
High School Diploma -
Emerson High School
Union City, NJ01.2006
Skills
- HIPAA Compliance
- Medical Terminology
- Medical Office Administration
- Chronic Disease Management
- Medicare/ Medicaid Experience
- Team Leadership
- Creative Problem Solving
- Microsoft Office
- EHR Knowledge (Epic, E-Clinical Works, Carecloud)
Certification
- CPR
- EKG Tech
- Phlebotomy
Timeline
Office Manager
Riverside Medical Group Now OptumCare
01.2018 - 03.2020
Certified Medical Assistant
Riverside Medical Group Now OptumCare
08.2015 - Current
Office Manager/Certified Medical Assistant
Jersey Medical Care
05.2013 - 03.2015
Certified Medical Assistant
North Hudson Community Action
08.2009 - 04.2013
Certified Medical Assistant -
Anthem Institute
High School Diploma -
Emerson High School
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