Karen Rodriguez
Houston,TX
Summary
Goal-oriented sales associate with over three years of experience in the insurance industry. Skilled in educating clients on policy options and resolving customer inquiries, contributing to seamless policy processing and enhanced customer trust.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Sales Associate
GEICO, Government Employees Insurance
katy , TX
05.2023 - 05.2026
- Assisted customers in selecting appropriate insurance coverage options.
- Educated clients on policy details and benefits, enhancing their understanding and satisfaction.
- Handled customer inquiries and resolved issues promptly, improving overall customer experience.
- Resolved customer complaints efficiently, maintaining high customer satisfaction and loyalty.
- Processed policy applications and renewals with accuracy.
- Maintained up-to-date knowledge of insurance products and regulations.
- Helped customers find specific products, answered questions, and offered product advice.
Front Desk Receptionist
Splash Painting
katy , TX
07.2017 - 04.2023
- Welcomed customers at reception with a friendly demeanor to create a positive first impression. and made them feel welcome.
- Answered incoming calls and redirected callers to appropriate personnel, facilitating effective information exchange.
- Handled phone inquiries and directed calls to ensure efficient communication across departments.
- Organized reception area and ensured prompt attention to all guests, enhancing overall visitor experience.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
High School Diploma -
Morton Ranch High School
Texas05-2009
Skills
- Insurance coverage
- Policy processing
- Product knowledge
- B2B sales
- Sales strategy
- Customer service
- Customer inquiries
- Policy negotiation
- Data entry
- Positive and professional
- People skills
- Goal oriented
Languages
Spanish
Professional
Certification
- Insurance Licenses
Timeline
Sales Associate
GEICO, Government Employees Insurance
05.2023 - 05.2026
Front Desk Receptionist
Splash Painting
07.2017 - 04.2023
High School Diploma -
Morton Ranch High School