Karen Rooney
Lynn,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Business Specialist
Brigham's & Women's Hospital
Boston, Massachusetts
10.2022 - Current
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to enhance operational workflows and communication.
- Developed training materials for staff on new systems and procedures.
- Managed communication between departments to ensure seamless operational support.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Care Transition Specialist
Brigham and Women’s Hospital
Boston, Massachusetts
04.2022 - Current
- Coordinated patient transitions between care settings for optimal continuity of services.
- Collaborated with healthcare teams to develop individualized care plans for patients.
- Assisted patients in understanding their treatment options and care instructions.
- Assessed patient needs and preferences during transition processes for optimal outcomes.
- Participated in multidisciplinary team meetings to review complex case management strategies.
- Attended daily meetings with interdisciplinary team members to discuss new cases, track progress on existing cases, identify areas of concern, and provide guidance when needed.
- Collaborated with community resources such as social workers, case managers, and other professionals involved in the care continuum.
Education
Associate of Science - Tourism And Travel Management
Fisher College
Boston, MA 09.1986 - 05.1988
Skills
- Interpersonal skills to interact effectively with various levels of staff, patients, families and community organizations
- Extensive knowledge of regulations, community organizations state and federal systems, medical terminology and levels of health care
- Ability to work proactively and independent and managing a variable workload with ability to constant change priorities
- Flexible in a constantly changing environment
- Ability to work well independently and in a multi-disciplinary group
- Operational improvement
- Care coordination
- Training development
- Technical troubleshooting
- Case management
- Effective communication
- Problem solving
- Interpersonal skills
- Team collaboration
- Operations management
- Attention to detail
Timeline
Business Specialist
Brigham's & Women's Hospital
10.2022 - Current
Care Transition Specialist
Brigham and Women’s Hospital
04.2022 - Current
Associate of Science - Tourism And Travel Management
Fisher College
09.1986 - 05.1988