Karen Rozmyslowicz
Wesley Chapel,FL
Summary
Dynamic Front Office Supervisor with a solid track record at Epicurean Hotel, specializing in guest relations management and staff training. Expertise in leveraging PMS systems and professional communication strategies to enhance guest satisfaction and operational efficiency. Achieved top rankings at Marriott International through effective suggestive selling, securing 30% of targeted upgrades. Renowned for exceptional problem-solving abilities and fostering team development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Epicurean Hotel
Tampa, FL
01.2024 - Current
- Ensured seamless overnight operations through timely reporting and process audits.
- Enhanced ability to serve customers through effective communication.
- Reviewed feedback from guests regarding their stay experience.
- Showcased skill in rapid and efficient problem-solving.
- Performed routine audits to verify the accuracy of front desk information.
- Delivered exceptional customer service by warmly welcoming guests and promptly addressing their needs.
- Developed strategies for increasing efficiency at the front desk area.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Handled challenging inquiries by leveraging strong problem-solving skills.
Front Desk Associate / Department Trainer
Marriott International, Inc.
Tampa, FL
01.2021 - Current
- Developed and delivered training programs to acclimate new hires.
- Achieved top rank for consecutive two years through successful up-selling.
- Secured 30% of upgrades towards a $1 million target for the years 2021 and 2022.
- Addressed guest issues promptly to enhance satisfaction.
- Possessed extensive knowledge of hotel features, services, and hours of operation.
- Handled guest inquiries and requests with promptness and professionalism.
Shift Supervisor
CVS Health
Tampa, FL
06.2020 - 01.2021
- Priced merchandise, ensuring items reflect accurate costs.
- Established strong working relationships with store management and teams.
- Oversaw staff to ensure completion of assigned duties.
- Facilitated information flow between store management and crews.
- Cultivated strong CVS customer service values.
- Enhanced shopping experiences for CVS customers by managing relations issues.
Reservation Sales Specialist
Intercontinental Hotels Group
Makati City, Philippines
05.2014 - 01.2019
- Achieved 90-100% of the goal every week
- Employee of the year 2018 nominee
- Trained new hires
- Responsible for handling all room inquiries and bookings for the hotel.
- Made, modified and canceled reservations
- Recorded guest comments or complaints, referred customers to managers as necessary.
- Up-selling the rooms
Education
MBA - Business Administration
Far Eastern University
Makati, Philippines07.2019
Bachelor of Science - Hotel And Restaurant Management
Abe International Business School
Cainta, Rizal, Philippines05.2014
Skills
- PMS, Opera and Marsha reservation systems
- Suggestive selling
- Staff training and development
- Hospitality Services
- Room Allocation
- Professional Communication Skills
- Management of Hotel Safe Deposits
- Guest Interaction Facilitation
- Efficient Check-In and Check-Out Processes
- Nightly audits
- Guest relations management
- Front desk operations
Languages
Education and Training
other,other
Certification
- Certified Hospitality Department Trainer
- Career Management
Timeline
Front Office Supervisor
Epicurean Hotel
01.2024 - Current
Front Desk Associate / Department Trainer
Marriott International, Inc.
01.2021 - Current
Shift Supervisor
CVS Health
06.2020 - 01.2021
Reservation Sales Specialist
Intercontinental Hotels Group
05.2014 - 01.2019
MBA - Business Administration
Far Eastern University
Bachelor of Science - Hotel And Restaurant Management
Abe International Business School
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