Karen Ruano
Key Largo,FL
Summary
Dynamic professional with a strong work ethic and exceptional customer service and skills. Proven ability to enhance guest experiences through effective communication and team collaboration. Adept in cash handling and maintaining a welcoming atmosphere, fostering loyalty and trust among customers while ensuring operational efficiency.
Overview
8
8
years of professional experience
Work History
Server/bartender
Hobos Cafe
Key Largo
03.2018 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Communicated effectively with kitchen staff to coordinate timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu offerings and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Teller
First State Bank
Key Largo
05.2025 - 09.2025
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing relevant information and resolving issues promptly.
- Maintained cash drawer accuracy by conducting regular balance checks and reconciling discrepancies.
- Promoted bank products and services to enhance customer satisfaction and retention.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
Education
High School Diploma -
Coral Shores
Islamorada, FL05.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
- Supply restocking
- Dining area maintenance
- Positive guest interactions
- Team member support
- Positive and professional
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Teller
First State Bank
05.2025 - 09.2025
Server/bartender
Hobos Cafe
03.2018 - Current
High School Diploma -
Coral Shores