KAREN RUDAT
Thayne,WY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer service and communication.
Overview
34
34
years of professional experience
Work History
Certified Passion Test Facilitator
Karen Rudat Empowerment Coaching
06.2009 - Current
- Facilitate group workshops ensuring participants developed thorough understanding of subject matter allowing them to live a passion filled life.
- Empower clients to achieve personal and professional goals through tailored coaching sessions.
Spa Concierge
Vail Resorts-Keystone Spa
10.2018 - 08.2020
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
Reservation Supervisor
Colorado Adventure Center
04.2016 - 09.2016
- Managed team of reservation agents, providing ongoing training and support to ensure quality performance.
- Oversaw accuracy of all reservations and activity sales.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Retail Sales Associate-Key Holder
Island Farm
03.2013 - 07.2015
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Streamlined opening and closing procedures as integral member of store staff.
Flight Attendant
Northwest Airlines
03.1990 - 07.2008
- Ensured customer satisfaction by providing exceptional in-flight service, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Traveled extensively interfacing with customers from all over the world.
Education
Bachelor of Science - Fashion Merchandising
University of Wisconsin Stout
Menomonie, WISkills
- Staff Management
- Customer service expertise
- Sales proficiency
- Complaint resolution
- Exceptional communication
- Teamwork and Collaboration
Timeline
Spa Concierge
Vail Resorts-Keystone Spa
10.2018 - 08.2020
Reservation Supervisor
Colorado Adventure Center
04.2016 - 09.2016
Retail Sales Associate-Key Holder
Island Farm
03.2013 - 07.2015
Certified Passion Test Facilitator
Karen Rudat Empowerment Coaching
06.2009 - Current
Flight Attendant
Northwest Airlines
03.1990 - 07.2008
Bachelor of Science - Fashion Merchandising
University of Wisconsin Stout
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