Karen Saja
Woodland Park,NJ
Summary
Detail-oriented professional adept at managing communications and streamlining information flow. Recognized for attentive listening and rapid problem resolution, contributing to improved resident satisfaction and operational efficiency. Passionate about applying these strengths to further enhance organizational success.
Overview
29
29
years of professional experience
Work History
Communications Specialist
Cedar Crest Village
Pompton Plains, NJ
06.2022 - Current
- Implemented communication strategies to enhance resident engagement and satisfaction.
- Coordinated internal communications across departments to streamline information flow and ensure consistency.
- Trained staff on effective communication practices to foster a collaborative work environment.
- Monitored and analyzed feedback from residents to refine outreach initiatives and address concerns promptly.
- Keep accurate and up to date resident information for hospitalizations and transfers via the Census.
- Dispatch emergency calls to appropriate personnel and record information.
- Enter new resident profiles.
- Manage resident package login and resident notification.
Workload Support
Michaels Craft Store
Wayne, NJ
09.2014 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Count store's register tills with and for accuracy. Prepared bank deposits and ordered currency.
- Read and attached appropriate labels to products and packages for identification purposes.
- Operate RF Gun to scan packages in order to verify proper plan-o-gram or overstock information.
Transaction Coordinator
ERA Rizzo Realty
Nutley, NJ
09.2004 - 09.2008
- Managed transaction documentation to ensure accuracy and compliance throughout entire process
- Coordinated communication between clients, agents, and third-party vendors for seamless transactions
- Implemented digital filing systems to enhance document retrieval efficiency and organization.
- Managed contract administration, including commission billing
Office Management Assistant
Curry Home Video
Bloomfield, NJ
07.1997 - 12.2004
- Reduced financial discrepancies by accurately managing accounting and billing department.
- Managed and placed store's sale and rental inventory.
- Responsibilities and Achievements
- Liaised with customers, addressed billing concerns and answered inquiries to provide outstanding customer service.
- Developed and maintained filing systems, enhancing document retrieval efficiency and compliance.
- Assisted in budget tracking, contributing to accurate financial reporting and resource management.
Education
Corporate Assistant Program
Montclair, NJSkills
- Thorough detail orientation
- Proficient in problem resolution
- Accurate data entry
- Attentive listening abilities
- Coordinate urgent call responses
- Effective business communication
- Business mathematics
- Supervise financial transactions
Accomplishments
Receiver of the Everyday Hero Award for Resident Satisfaction.
Member of the Employee Engagement Survey Task Force.
Timeline
Communications Specialist
Cedar Crest Village
06.2022 - Current
Workload Support
Michaels Craft Store
09.2014 - 06.2022
Transaction Coordinator
ERA Rizzo Realty
09.2004 - 09.2008
Office Management Assistant
Curry Home Video
07.1997 - 12.2004