Shandiqua Buxton
Bethlehem,GA
Summary
Dynamic healthcare professional with 25 years of experience in high-volume production environments, pursuing a role in health management. Demonstrated expertise in overseeing health data and data networks, facilitating informed decision-making within the healthcare sector. Proficient in medical record keeping and documentation, ensuring accuracy and compliance in fast-paced settings. Highly skilled Epic user with a strong commitment to leveraging technology to enhance healthcare outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Assistant
Emory Decatur Hospital
08.2017 - Current
- Greet and direct employees to appropriate services.
- Answer and manage incoming calls, ensuring efficient scheduling and callback processes.
- Verify employee status on TB exposure tracking lists and communicate discrepancies to occupational health staff.
- Prepare and organize bloodwork for scheduled pick-up, adhering to end-of-day deadlines.
- Facilitate injury reporting by providing necessary documentation and guidance to employees.
- Notify medical staff of new injuries and coordinate logistics for walk-in or scheduled care.
- Instruct employees on incident reporting procedures using the designated kiosk station.
- Perform additional medical assistant responsibilities, including phlebotomy and administering injections.
- Assisted healthcare providers with patient examinations and procedures, ensuring smooth workflow.
- Managed patient scheduling and maintained accurate medical records for efficient operations.
- Process new hire documentation, including ID verification, immunization records, and I-9 employment eligibility.
- Record patient vitals comprehensively, and maintain accurate documentation in the medical records system.
- Improved patient satisfaction scores by 30% through enhanced patient care and efficient service delivery.
- Assisted with bloodwork and exposure spreadsheets, ensuring accurate data management and timely reporting.
- Completed the I-9 process for new employees, ensuring accurate and timely entry into the system.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Trained new staff on clinical protocols and office procedures to maintain high standards of care delivery.
- Managed electronic health records, ensuring compliance with privacy regulations and data integrity.
Phlebotomist
Emory Healthcare
12.2023 - Current
- Ensure accurate test requisitions and order management, including follow-ups on incomplete or questionable orders and provide patient instructions for non-blood specimen collection.
- Maintain operation of computerized Workstation on Wheels (WOW) carts, adhere to isolation procedures, and ensure readiness for emergent collections to promote a safe work environment.
- Collaborate with clinical staff to manage electronic records, and efficiently resolve issues related to specimen collection and processing.
- Performed venipuncture procedures with precision to ensure patient safety and comfort.
- Maintained accurate records of specimens collected and processed utilizing electronic health systems.
Clinical Medical Assistant/Lab Tech
Hattiesburg clinic
04.2012 - 07.2017
- Assisted physicians with patient examinations and provided direct patient care in a fast-paced clinical environment at Hattiesburg Clinic.
- Performed routine laboratory tests and procedures, including blood draws, urinalysis, and EKGs, ensuring accuracy and compliance with healthcare standards.
- Managed patient flow by scheduling appointments, updating medical records, and coordinating with other healthcare professionals to optimize clinic efficiency.
- Administered medications and injections as prescribed by physicians, maintaining meticulous attention to dosage and patient records.
- Conducted pre-examination interviews, accurately recording patient histories and vital signs to aid in diagnosis and treatment planning.
- Maintained a sterile and organized lab environment, regularly calibrating equipment and restocking supplies to uphold safety protocols.
- Collaborated with a multidisciplinary team to develop and implement patient care plans, contributing to high-quality outcomes and patient satisfaction.
- Provided patient education on medical procedures, medication regimens, and lifestyle adjustments, enhancing patient understanding and engagement in their own health care.
- Adhered to all clinic policies and procedures, including HIPAA regulations, to safeguard patient confidentiality and privacy.
- Assisted in administering medications and vaccinations under physician supervision, enhancing patient care efficiency.
Phlebotomist
South Central Regional
05.2008 - 04.2012
- Verified patient identities and selected appropriate venipuncture techniques tailored to individual patient age and health conditions.
- Accurately labeled, documented, and transported biological specimens for a variety of tests, including drug, paternity, and alcohol screenings.
- Maintained strict compliance with health and safety protocols, and provided assistance during blood transfusions as required.
Respite Care Worker
Nursing Management
07.2004 - 01.2008
- Administered prescribed medications, monitored vital signs, and assessed patient conditions to facilitate timely professional interventions.
- Assisted with daily living activities, including personal hygiene and mobility, and managed household duties to ensure a comfortable client environment.
Direct Care Worker
Ellisville State School
10.1999 - 09.2004
- Provided compassionate care and companionship to clients with limited mobility, ensuring their comfort and well-being.
- Administered prescribed medications and treatments, and assisted with personal hygiene needs to maintain clients’ dignity and health.
Education
High School Diploma -
Heidelberg High
Heidelberg, MS05-1998
Skills
- Proficient in blood sampling techniques
- Specimen collection
- Fostering a welcoming atmosphere for patients
- Comprehensive patient history records
- Infection safety measures
- Empathetic communication
- Thorough detail orientation
- Clear and concise writing
- Adept at organizing concurrent responsibilities
- Infection management strategies
- Development of process guidelines
- Customer relationship management
- Strategic problem assessment
- Meticulous attention to detail
- Skilled in training delivery
- Efficient data input
- Healthcare documentation management
- Knowledgeable in medical terminology
- Strong attention to detail
- Customer engagement
- Strong organizational abilities
- Efficient appointment management
- Efficient patient scheduling
- Proficient in electronic medical records
Certification
- Medical Assistant, AMT 2012
- Phlebotomy, AMT 2017
- PT - Phlebotomy Technician
- RMA - Registered Medical Assistant
- CNP - Certified Notary Public
- CBCS - Certified Billing and Coding Specialist
Timeline
Phlebotomist
Emory Healthcare
12.2023 - Current
Medical Assistant
Emory Decatur Hospital
08.2017 - Current
Clinical Medical Assistant/Lab Tech
Hattiesburg clinic
04.2012 - 07.2017
Phlebotomist
South Central Regional
05.2008 - 04.2012
Respite Care Worker
Nursing Management
07.2004 - 01.2008
Direct Care Worker
Ellisville State School
10.1999 - 09.2004
High School Diploma -
Heidelberg High