Karen Samudio
Miami,FL
Summary
Goal-oriented professional with extensive experience in the banking sector and human resources management in the transportation industry. Recognized for my ability to provide excellent customer service, as well as for my skills in recruiting, training, and managing teams to ensure customer satisfaction and compliance with quality standards.
Overview
17
17
years of professional experience
Work History
Human Resources and Customer Service Coordinator
Florida Transfers USA
10.2021 - Current
- Recruited and trained drivers, ensuring service excellence.
- Managed bookings and maintained strong relationships with agencies.
- Responded to customer calls and emails to answer questions about products and services.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Coordinated logistics for customer orders.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Relationship Banker
Banco Davivienda
05.2007 - 10.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded proactively and positively to rapid change.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
BBA - Administration And Finance
Corporación Universitaria Latinoamericana
Barranquilla, Colombia2012
Bachelor of Science - Technical Degree in Administration And Finance
Corporacion Universitaria Latinoamericana
Barranquilla, Colombia 2010
Skills
- Relationship Building
- Logistics Management
- Excellent customer service
- Team management
- Recruitment and training
- Time management and organization
- Communication proficiency
Accomplishments
- Computer Skills: Microsoft Office Suite (Word, Excel, PowerPoint), Outlook, CRM Programs, Applications Doc. Manager, Work Manager, Siebel, Onbase, Internet Use
Additional Information
- English Language Studies Miami Dade College, Miami, FL (Ongoing)
- Diploma in Sales, Human Development, and Negotiation Universidad del Rosario, Colombia Completed in November 2012
- Seminar Workshop Preparation and Analysis of Financial Statements Corporación Universitaria Latinoamericana, Barranquilla, Colombia Completed in December 2012
- Seminar Personal Excellence with NLP Techniques Leaders in Action, Colombia Completed in March 2012
- Seminar Workshop Budget Corporación Universitaria Latinoamericana, Barranquilla, Colombia Completed in July 2010
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Human Resources and Customer Service Coordinator
Florida Transfers USA
10.2021 - Current
Relationship Banker
Banco Davivienda
05.2007 - 10.2020
BBA - Administration And Finance
Corporación Universitaria Latinoamericana
Bachelor of Science - Technical Degree in Administration And Finance
Corporacion Universitaria Latinoamericana
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