KAREN SANDOVAL
Sacramento,CA
Summary
Detail-oriented Shift Manager with extensive experience directing team workflow, managing point-of-sale operations, and elevating customer satisfaction standards. Skilled in cross-training staff, resolving escalated customer issues, and maintaining seamless floor operations in high-pressure environments. Highly adaptable leader committed to fostering employee growth and operational excellence.
Overview
11
11
years of professional experience
Work History
Shift Manager
Taco Bell
West Sacramento, CA
12.2023 - Current
- Supervise daily operations in a high-volume restaurant, ensuring strict adherence to food safety, sanitation, and brand quality standards.
- Manage drive-thru and front-counter speed-of-service metrics, while consistently maintaining ticket times below target benchmarks.
- Enforce quality control procedures across kitchen and assembly lines to guarantee precise, high-quality order fulfillment during peak hours.
- Directed, cross-trained, and mentored crew members on POS systems, cash handling, food preparation, and customer service standards to improve team readiness.
- Optimized workflow and floor positioning, resolving operational bottlenecks during high-volume shifts to enhance service efficiency.
- Resolved escalated customer service issues promptly, ensuring customer satisfaction through a professional, solution-focused approach.
IPM Technician Lead
Natura Life Science
Sacramento, CA
04.2021 - 01.2023
- Executed Integrated Pest Management (IPM) strategies and organic cultivation techniques to maximize crop health, yield, and resilience.
- Ensured 100% compliance with safety regulations and state guidelines for pesticide application, chemical handling, and sanitation.
- Optimized space utilization, nutrient delivery systems, and plant placement strategies to enhance overall crop productivity.
- Achieved 100% compliance with safety regulations and state guidelines for pesticide application, chemical handling, and sanitation to ensure a safe working environment.
- Managed supply inventory and tracked usage metrics to minimize waste and prevent operational downtime.
- Maintained supply inventory and tracked usage metrics to minimize waste, prevent downtime, and reduce operational costs.
Assistant General Manager
Del Taco
Sacramento, CA
08.2015 - 03.2020
- Managed store budgeting, labor scheduling, inventory control, and supply ordering to enhance profitability and optimize labor costs.
- Led recruitment, employee performance reviews, and training programs focused on staff empowerment and customer service excellence.
- Resolved employee, customer, and vendor inquiries utilizing effective conflict resolution and communication skills.
- Collaborated with assembly line teams to process up to 75 orders per hour during peak business periods while maintaining strict quality control.
- Ensured facility cleanliness, health code compliance, and brand presentation standards across all work stations.
Education
High School Diploma -
Monterey Trail High School
Sacramento, CASkills
- Point of Sale (POS) system
- Cash handling
- Operational efficiency
- Restaurant Management
- Budget Management
- Team Management
- Customer Engagement
- Sales and Marketing
- Written Communication
- Adaptability
- Emotional Intelligence
Timeline
Shift Manager
Taco Bell
12.2023 - Current
IPM Technician Lead
Natura Life Science
04.2021 - 01.2023
Assistant General Manager
Del Taco
08.2015 - 03.2020
High School Diploma -
Monterey Trail High School