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Karen Schillo
Oklahoma City,OK
Work Preference
Summary
Motivated and reliable professional with strong work ethic, adaptability, and a desire to learn and grow while contributing to organizational success.
Overview
12
12
years of professional experience
Work History
IAS Fraud Detection Senior Analyst
Arvest Bank
Remote
07.2023 - Current
- Conduct complex investigations into suspicious activity involving deposit and loan accounts, products, and services by analyzing applications, account activity, login data, correspondence, surveillance, and transaction history.
- Monitor emerging fraud trends and adapt detection strategies to reduce risk and prevent financial losses.
- Assess financial loss exposure by reviewing account activity and resolving high-risk fraud cases requiring specialized research and resolution.
- Mitigate fraud risk by taking appropriate action including suspending services, placing account holds, closing accounts, and monitoring transactions throughout the investigation process.
- Prepare detailed reports for management, maintaining accurate case documentation, evidence, and analysis in line with regulations.
- Conducts complex investigations on roughly 100-150 new accounts per week, assessing risk early and helping proactively prevent fraud.
- Serve as a subject matter expert (SME) on fraud processes and procedures, collaborating with frontline teams, contact center staff, Treasury Management, and operational departments.
- Ensure compliance with bank policies and regulatory requirements including identifying and reporting suspicious activity.
- Trained and mentored peers and Junior Experience Program (JEP) analysts, providing feedback on peer-to-peer reviews and identifying process and performance improvements.
- Contributed to process improvement efforts by assisting in mapping workflows, refining operational processes, and developing procedural documentation.
- Served as a lead SME for the team for new account relationship reviews, overseeing processes, and aiding in conducting QA/QC review, and assisting peers with operational procedures.
- Collaborated with cross-functional teams to enhance reporting accuracy and operational efficiency.
IAS Fraud Analyst 2
Arvest Bank
Norman, OK
02.2019 - 07.2023
- Monitor internal email to review potential Reg CC holds, court-ordered holds, and account closures while addressing hold-related inquiries.
- Review new account reports to identify identity theft, fraud trends, and transactional risks.
- Analyze fraud prevention reports to detect suspicious activity and prevent financial loss.
- Release analyst-reviewed holds, investigate returned items, and escalate high-risk accounts for closure.
- Identify emerging fraud patterns and take preventative actions to reduce institutional risk.
- Train and mentor team members through job shadowing and guidance on fraud monitoring processes.
- Analyzed transactions to identify patterns indicative of fraudulent activity.
- Complete assigned projects and operational tasks efficiently while maintaining regulatory requirements.
Overdraft Management Specialist
Arvest Bank
Del City, OK
04.2017 - 02.2019
- Monitor transaction activity on new and existing accounts by running daily queries to identify potential fraud and evaluate eligibility for overdraft protection.
- Analyze account history and risk indicators to minimize fraudulent account openings and reduce potential charge-offs.
- Generate and distribute customer correspondence explaining overdraft protection decisions and account actions, ensuring documentation is properly imaged and maintained within internal systems.
- Conduct account reviews of newly opened and restyled accounts across the bank to identify customers with prior fraud history or elevated risk factors.
- Coordinate with internal departments to initiate account closures or remove high-risk customers from existing accounts when necessary.
- Contact customers to explain account opening procedures, provide clarification on decisions, and offer guidance on possible resolution steps.
- Address customer complaints directly or escalate concerts to appropriate departments to ensure timely resolution.
- Maintain strict compliance with bank policies, regulatory requirements, and applicable financial laws.
Overdraft Account Management Specialist
Arvest Bank
Del City, OK
06.2014 - 04.2017
- Proactively contact customers with high overdraft usage to discuss strategies and account management options to reduce or eliminate overdraft transactions and related fees.
- Educate customers on digital banking services including test alerts, online banking, mobile banking, and automated phone systems to improve access to account information and promote self-service tools.
- Document and track all customer contact attempts and interactions within internal systems to ensure accurate records and follow-ups.
- Resolve customer concerns and complaints or escalate issues to appropriate departments to ensure timely and complaint resolution.
- Manage both inbound and outbound customer calls while maintaining high service standards.
- Adhere to all bank policies, regulatory requirements, and compliance standards in customer interactions and account handling.
Education
Certification - Medical Coding and Transcription
Autry Technology Center/NOC
Enid, Oklahoma12-2008
High School Diploma -
Midwest City High School
Midwest City, OK05-2006
Skills
- Analytical thinking
- Process improvements
- Team collaboration and communication
- Documentation and reporting
- Risk analysis
- Fraud Investigation & Detection
- Adaptability
- Regulatory Compliance
REWARDS
Superstar Bonus, December 2023, June 2024, March 2025, August 2025
Timeline
IAS Fraud Detection Senior Analyst
Arvest Bank
07.2023 - Current
IAS Fraud Analyst 2
Arvest Bank
02.2019 - 07.2023
Overdraft Management Specialist
Arvest Bank
04.2017 - 02.2019
Overdraft Account Management Specialist
Arvest Bank
06.2014 - 04.2017
Certification - Medical Coding and Transcription
Autry Technology Center/NOC
High School Diploma -
Midwest City High School