Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hi, I’m
Karen Segura
1202 Mesquite St. ,TX
Work Preference
Summary
Dynamic and results-driven professional with a strong background in customer service at McDonald's Restaurant. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and time management, consistently exceeding productivity goals while fostering a positive team environment. Committed to delivering exceptional care and support in diverse settings.
Work History
Hampton Inn and SuitesLivingston, TX
Front Desk Clerk
02.2016 - 07.2019
Job overview
- Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored hotel's budget and financial records.
- Handled cash transactions and managed daily financial reports with precision.
- Trained new staff on operational protocols and customer service standards.
- Maintained accurate reservation records using property management software.
- Implemented marketing and promotional initiatives to increase occupancy.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Prepared reports on guest satisfaction levels and other metrics.
- Monitored staff performance and provided feedback and guidance.
- Handled customer inquiries and resolved issues, enhancing guest satisfaction.
- Coordinated room assignments and special requests to optimize occupancy rates.
- Trained new staff on front desk operations and customer service best practices.
- Assisted in maintaining cleanliness and organization of front desk area, promoting professionalism.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
Cleaning by KarenLivingston, TX
Professional House Cleaner
07.2019 - 05.2023
Job overview
- Established strong client relationships, resulting in positive feedback and repeat business
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Ensured cleanliness of exterior spaces such as patios and walkways through power washing and sweeping.
- Wiped walls, decoration, and appliances.
- Delivered aesthetically pleasing results with expert furniture arrangement, maximizing space utilization within rooms.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
- Washed and put away kitchen dishes, utensils and glassware.
- Adhered strictly to safety protocols while using chemicals or equipment, minimizing risks of accidents or injuries.
- Sorted, laundered and put away various laundry items.
- Polished fixtures to achieve professional shine and appearance.
- Developed customized cleaning plans based on client needs and preferences
- Changed bed linens and collected soiled linens for cleaning.
- Operated electronic backpack vacuums and floor sweepers.
- Contributed to a healthier environment with the use of non-toxic and environmentally friendly cleaning solutions.
- Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.
- Streamlined inventory management processes for cleaning supplies and equipment
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Increased client referrals by consistently exceeding expectations through attention to detail and professionalism.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Managed workload across [Number] houses and satisfied customer needs for cleaning standards and details.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Champion CareCorpus Christi, TX
Home Healthcare Provider
06.2023 - 10.2024
Job overview
- Provided personalized care to clients, ensuring comfort and safety during daily activities.
- Ensure Clients eat, bathe and take their medicines on schedule.
- Developed and implemented individualized care plans in collaboration with healthcare professionals.
- Developed strong relationships with clients and families, fostering trust and open communication.
- Collaborated with healthcare teams to optimize patient care strategies and outcomes.
- Implemented individualized care plans, adapting approaches based on client needs and preferences.
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Maintained a clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Coordinated meal planning efforts based on dietary restrictions or preferences, ensuring proper nutrition intake for all assigned clients.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Maintained detailed records of patient progress, ensuring accurate communication among healthcare providers and continuity of care across multiple visits.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Monitored vital signs and reported changes to medical staff, contributing to timely interventions and improved health outcomes.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Safeguarded patient privacy by maintaining strict confidentiality of personal information and adhering to HIPAA guidelines.
- Collaborated with families to address concerns or unmet needs, fostering ongoing communication and collaboration in support of patient wellbeing.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted disabled clients to support independence and well-being.
- Contributed to high-quality caregiving standards by staying current on industry best practices through ongoing professional development opportunities.
- Improved patient adherence to treatment plans, through detailed explanations and compassionate persuasion.
- Managed scheduling conflicts efficiently while prioritizing patient needs, ensuring consistent provision of essential services.
Education
Del Mar CollegeCorpus Christi, TX
from Information Systems Analyst
University Overview
- Relevant Coursework: Information Technology & Computer Science
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Reliability and punctuality
Timeline
Home Healthcare Provider
Champion Care
06.2023 - 10.2024
Professional House Cleaner
Cleaning by Karen
07.2019 - 05.2023
Front Desk Clerk
Hampton Inn and Suites
02.2016 - 07.2019
Del Mar College
from Information Systems Analyst