Karen Semerau
Oakland Twp,United States
Summary
Results-driven sales consultant with a background in dealership sales, customer consultation, and relationship management. Brings a record of exceeding targets by 20%, supporting revenue growth, and improving the buying experience through product knowledge, negotiation support, and responsive service.
Overview
14
14
years of professional experience
Work History
New Car Sales Consultant
Mike Savoie Chevrolet
Troy, Michigan
12.2025 - Current
- Supported customers at the Mike Savoie Chevrolet showroom with new vehicle selection.
- Explained Chevrolet features, trims, and technology during sales consultations.
- Assisted with test drives and described vehicle performance to buyers.
- Facilitated negotiations with customers to reach agreeable sales terms and financing options.
- Maintained customer relationships through follow-up calls and dealership visits.
- Answered customer emails and telephone requests for information.
- Educated customers about sales processes, warranty requirements and service standards.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Evaluated vehicles before final pickup to check for damage and complete delivery tasks.
- Gave detailed information regarding the operation of standard and optional vehicle features.
- Developed customer relationships through active listening and responding to customer needs.
New Car Sales Associate
Heidebreicht Chevrolet
Washington Twp, United States
07.2019 - 02.2025
- Exceeded sales targets by 20%, significantly increasing dealership revenue through effective and strategic sales techniques.
- Assisted customers over the phone with patience and empathy to close deals and strengthen customer relationships.
- Successfully engaged with phone customers, utilizing patience and empathy to close deals and enhanced customer relationships.
- Guided clients through the car-buying journey, delivering personalized experiences and ensuring high satisfaction levels.
- Collaborated with the finance team to resolve complex finance-related concerns, enhancing the overall purchase experience for customers.
General Manager
Main Street Bicycles
Washington Twp, United States
02.2013 - 07.2019
- Supported 25% annual sales growth through targeted marketing efforts that boosted brand visibility and expanded customer base.
- Improved customer satisfaction and loyalty by matching customers with bicycles that fit riding style.
- Reduced staff turnover by 40% through stronger training programs that built knowledgeable, committed team focused on customer service.
- Increased customer satisfaction and loyalty by matching each customer with bicycle suited to riding style.
- Boosted community engagement and store foot traffic through partnerships with local cycling events, contributing to 15% rise in store visits during peak seasons.
- Drove 15% rise in store visits during peak seasons through partnerships with local cycling events that raised community engagement and foot traffic.
- Ran daily bicycle shop operations and front counter service at Main Street Bicycles.
- Assisted with staff scheduling, coaching, and task assignments across sales and service teams.
- Monitored bike repair workflows, parts ordering, and service department priorities.
- Maintained inventory control for bicycles, components, accessories, and repair supplies.
- Trained associates on product knowledge, customer support, and store procedures.
- Handled vendor communication, purchase orders, and receiving for retail merchandise.
- Resolved customer concerns related to sales, repairs, returns, and special orders.
- Coordinated merchandising, store appearance, and seasonal product displays.
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Resolved customer complaints quickly while maintaining high service standards.
- Created schedules and monitored payroll to stay within budget.
- Administered employee discipline through verbal and written warnings.
- Built positive work environment through team-building activities that encouraged collaboration across departments.
- Maintained loyal long-term customer relationships through effective account management.
- Controlled inventory levels and completed corrective action planning to reduce long-term costs.
- Delivered exceptional client experiences through leadership of associates and managers.
- Directed safety operations and maintained clean work environment to meet FDA and OSHA requirements.
- Developed and maintained strategic relationships with clients.
Chiropractic Assistant
Swain Family Chiropractic
Washington, MI
02.2013 - 06.2019
- Supported patient check-in and intake at Swain Family Chiropractic front desk.
- Collected patient vitals, including height, weight, and blood pressure.
- Scheduled appointments and kept daily calendar organized for chiropractic visits.
- Coordinated follow-up visits and guided patients through office procedures to support care experience.
- Performed electric muscle stimulation, massage, and mechanical traction therapies under doctor supervision.
- Reviewed insurance details and processed billing paperwork for accurate patient charges.
- Answered patient questions about care plans and billing concerns.
- Updated patient records and kept office documentation accurate.
- Maintained patient records and entered updates in electronic health record system.
- Processed patient payments and handled billing inquiries.
- Greeted patients and supported front office operations at Swain Family Chiropractic.
- Scheduled appointments and managed daily patient calendars for chiropractic visits.
- Reviewed insurance details and handled basic billing paperwork for clinic visits.
Skills
- Sales consultation and negotiation
- Persuasive selling techniques
- Customer needs assessment
- Lead follow-up and closing
- Technical proficiency in CRM systems
- Training and development facilitation
- Strategic thinking and planning
- Presentation skills
- Proactive problem solving
- Conflict mediation and resolution
- Leadership and team collaboration
- Vehicle quality inspection
- Accessory sales expertise
- Community engagement initiatives
- Accessory Salesinspection
- Vehicle Quality Check expertise
- Proactive problem solving
- Conflict mediation
- Leadership and team collaboration
- Sales consultation
- Vehicle features presentation
- Financing Options
- Vehicle delivery inspection
- Relationship Building
- Lead follow-up
- Persuasive selling
- Email and telephone etiquette
- Community engagement initiatives
- Proficient with [software]
- Closing deals
- Conflict mediation
- Email and telephone etiquette
Awards
- GM Mark of Excellence, General Motors, https://en.wikipedia.org/wiki/Mark_of_Excellence, Received the GM Mark of Excellence for four consecutive years, which highlights consistent achievement in sales goals and demonstrates a strong commitment to customer satisfaction.
- Top Monthly Sales Performer, Heidebreicht Chevrolet, Recognized as a top monthly sales performer by Heidebreicht Chevrolet, which highlights a consistent ability to drive sales and exceed targets, contributing to overall team success.
Timeline
New Car Sales Consultant
Mike Savoie Chevrolet
12.2025 - Current
New Car Sales Associate
Heidebreicht Chevrolet
07.2019 - 02.2025
Chiropractic Assistant
Swain Family Chiropractic
02.2013 - 06.2019
General Manager
Main Street Bicycles
02.2013 - 07.2019