Karen Shepherd
Clinton,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
33
33
years of professional experience
Work History
Lead Scanner
Shoppers Food Warehouse
College Park, MD
11.1992 - 11.2025
- Ensure that all advertising and sales promotion materials are properly utilized.
- Replace tags for each item that changes price in all departments as well as signs.
- Scan the product or tag for each price change to ensure accuracy.
- Maintain signage for displays during the price change process.
- Make tag corrections on any item not transmitted according to price changes.
- Pull tags and hang discounted or deleted tags when we are no longer carry these items in store.
- Order and maintain all Warehouse and DSD replacement shelf tags.
- Maintain tags for new items and ensure that the items scan correctly.
- Communicate 'not on files' to the pricing department.
- Maintain a complete understanding of and adhere to company guidelines, policies and standard practice.
- Understand and follow Food Safety and Workplace Safety guidelines and procedures.
Education
High School Diploma - General Studies
Suitland High School
Suitland, MD05.1986
Skills
- Implemented effective time management strategies to streamline workflow and meet deadlines
- 2 Developed English language skills to facilitate effective communication and understanding
- Led cross-functional teams to execute projects from initiation to completion Oversaw project timelines and resource allocation to meet organizational objectives Cultivated a culture of accountability and continuous improvement within teams
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Maintained price accuracy to support effective budgeting and forecasting processes
- Implemented and maintained tag management systems to optimize data collection and reporting
- Executed regular inspections and repairs of signage to enhance customer experience and brand representation
- Oversaw inventory management processes to enhance supply chain effectiveness Coordinated with departments to align inventory levels with demand forecasts Implemented strategies to streamline inventory operations and reduce discrepancies
- Monitored adherence to compliance protocols to mitigate risks and enhance operational integrity
- Implemented strategic organization of warehouse inventory to support seamless logistics operations
- Developed and enforced safety procedures to promote a secure working environment
- Oversaw product scanning initiatives to enhance inventory management Coordinated with team members to streamline scanning operations and improve accuracy Implemented best practices to optimize scanning efficiency
- Performed data entry tasks to support efficient record-keeping and information retrieval
- Utilized strong communication skills to enhance team dynamics and project outcomes
- Facilitated team leadership initiatives to drive project success and achieve organizational goals
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Ensured accuracy and precision in documentation and reporting to uphold quality standards
- Executed comprehensive issue resolution strategies to maintain customer satisfaction
- Customer service
Timeline
Lead Scanner
Shoppers Food Warehouse
11.1992 - 11.2025
High School Diploma - General Studies
Suitland High School