Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Shields

Fair Haven,VT

Summary

Resourceful Auto Parts Specialist known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service, and automotive systems knowledge. Excel in communication, problem-solving, and time management, ensuring seamless operations and client satisfaction. Most importantly, helped with building team member morale and skills. We all learned from each other and worked together to provide excellent service to our customers.

Overview

27
27
years of professional experience

Work History

Retail Service Specialist

O'Reilly Auto Parts
Castleton, VT
03.2019 - Current
  • Handled customer complaints professionally and courteously when necessary.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Managed inventory to ensure parts are available when needed.
  • Took pride in getting my customers the correct parts on the first try and making sure they are delivered in a timely manner.

Coder III - Emergency Department

Rutland Regional Medical Center
Rutland, VT
06.1997 - 05.2020
  • Reviewed clinical data from medical records to assign ICD, CPT, and HCPCS codes.
  • Accurately assigned codes using software and official print copy of code book.
  • Collaborated with billing team to confirm no additional diagnosis codes available for LCD and NCD coverage.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Resolved coding discrepancies and denials to maximize reimbursement.
  • Coordinated with billing department to clarify billing issues related to coding.
  • Utilized coding software and tools efficiently to expedite the coding process.
  • Educated healthcare staff on coding standards and changes in coding guidelines.
  • Utilized ICD-10, CPT, and HCPCS coding systems to process claims and billing.
  • Collaborated with healthcare providers to verify necessary documentation for coding accuracy.
  • Mentored junior team members and managed employee relationships.
  • Safeguarded medical records to maintain patient confidentiality.

Education

Associate of Science - Nuclear Medicine Technology

University of Vermont
Burlington, VT
05-1989

Skills

  • Telephone Etiquette
  • Customer Relations
  • Good communication skills
  • Hard work and dedication
  • Outgoing, people oriented, team player
  • Discrepancy Investigation
  • Attention to Detail
  • Cycle Counts
  • Inventory Control/ tracking
  • Inventory Reconciliation

Timeline

Retail Service Specialist

O'Reilly Auto Parts
03.2019 - Current

Coder III - Emergency Department

Rutland Regional Medical Center
06.1997 - 05.2020

Associate of Science - Nuclear Medicine Technology

University of Vermont

Similar Profiles

CREATE PROFILE
Karen Shields