Angel Bonilla
Pasadena,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and retail operations, notably at O’Reillys Auto Parts. Excelled in enhancing customer satisfaction and streamlining inventory, demonstrating strong communication and empathy. Skilled in loss prevention and bilingual in English and Spanish, I significantly contributed to improving store efficiency and customer engagement.
Overview
2
2
years of professional experience
Work History
Retail Service Specialist
O’Reillys Auto Parts
07.2023 - 10.2024
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Protected products from damage by using proper packaging and bagging techniques.
- Coordinated efficient product deliveries to meet customers' demands.
- Coordinated sales floor activities to optimize customer flow and ensure that all shopping areas remained clean, well-stocked, and visually inviting throughout daily operations.
- Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
- Implemented loss prevention strategies to minimize theft and protect store assets.
- Demonstrated product functions for customers to help evaluate possibilities.
- Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
Cashier
Wingstop
03.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assembly Line Worker
Peterpiperpizza
01.2023 - 03.2023
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Cook
Whataburger
07.2022 - 03.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Heating,ventilation And Air Conditioning Degree - HVAC
San Jacinto College
Pasadena, TXSkills
- Good communication skills
- Excellent written and oral communication
- Reliability and punctuality
- Empathy and patience
- Goal-oriented mindset
- Customer Relations
- Cash Handling Accuracy
- Adaptive Learning
- Telephone Etiquette
- Store maintenance
- Sales proficiency
- Cross-Selling Products
- Loss prevention strategies
- Brand representation
- Customer Service
- Opening and closing duties
- Customer Engagement
- Store operations
- Skill Development
- Employee Motivation
- Bilingual English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Service Specialist
O’Reillys Auto Parts
07.2023 - 10.2024
Cashier
Wingstop
03.2023 - 05.2023
Assembly Line Worker
Peterpiperpizza
01.2023 - 03.2023
Cook
Whataburger
07.2022 - 03.2023
Heating,ventilation And Air Conditioning Degree - HVAC
San Jacinto College
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