Kiani Jackson
Shoreline,WA
Summary
Dedicated Retail Sales representative focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.
Energetic Retail Sales associate with excellent track record of effective merchandise presentation, prompt and courteous customer care and persuasive selling skills. Customer-oriented individual talented at presenting recommendations to customers based on needs and maintaining orderly appearance and organization of merchandise. Committed to developing and maintaining relationships with prospective and existing customers.
Overview
11
11
years of professional experience
Work History
Retail Service Specialist
US Navy
10.2011 - 12.2022
- Assisted customers in making informed purchase choices and selecting products.
- Attended to customer complaints and processed product return or replacement requests.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Processed customer payments, generated bills and filled out warranty cards.
- Coordinated efficient product deliveries to meet customers' demands.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High School Diploma -
West Covina High School
West Covina, CA06.2011
Skills
- Shift Scheduling
- Customer Service and Assistance
- Loss Prevention Goals Monitoring
- Sales Reporting
- Telephone Etiquette
- Effective Working Relationships
- Time Management Skills
- Records Maintenance
Timeline
Retail Service Specialist
US Navy
10.2011 - 12.2022
High School Diploma -
West Covina High School
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