Karen Simmons
Greer,SC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Sullivan Agency
09.2019 - Current
- Maintained knowledge of products and services to support customer needs efficiently.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance claims to ensure timely support for customers in need.
- Posted payments to accounts and maintained records.
Customer Service Representative
Direct Insurance
08.2007 - 06.2010
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing policies.
- Increased customer retention by offering tailored insurance solutions based on individual needs.
Education
License - Property, Casualty, Surety And Marine
Brewer Insurance
Greenville, SCSkills
- Insurance documentation
- Payment posting
- Communication skills
- Multitasking capacity
- Data entry
- Claims processing
Timeline
Customer Service Representative
Sullivan Agency
09.2019 - Current
Customer Service Representative
Direct Insurance
08.2007 - 06.2010
License - Property, Casualty, Surety And Marine
Brewer Insurance