Karen Simms

Directed operations across 9 cardiovascular clinics, 6 managers, 25 providers, and 50+ staff to deliver exceptional care. By designing scalable systems and driving operational excellence, enhance patient outcomes, optimize performance, and set a standard for high-quality services across the network.

• Drove high-impact projects from design through implementation, ensuring initiatives scaled effectively and delivered measurable improvements in access, efficiency, and revenue. Tracked KPIs to identify cancellations, no-shows, and double bookings, maintaining over 95% appointment capacity utilization.
• Expanded cardiac imaging services and other revenue-generating initiatives while proactively managing schedules to fill an average of 10–15 open slots per week, enhancing both access and revenue.
• Developed and applied performance metrics to drive operational efficiency and accountability, boosting over-the-counter collections by 20% through enhanced eligibility verification, authorization processes, and payment plan management.
• Streamlined workflows and strengthened care coordination in partnership with clinical and administrative leaders, cutting patient throughput times by 15% and increasing timely access to follow-up care.
• Led initiatives to strengthen employee culture during acquisitions and leadership changes, promoting cross-team collaboration, and driving measurable improvements in workforce satisfaction.

Transformed a multi-site cardiology service line, driving network growth and fostering high-performing teams committed to patient-centered care.

• Expanded Cardiology provider network by 45% in six months, adding services to three clinics and initiating two new sites.
• Collaborated with hospital and clinic leadership to recruit, onboard, and integrate 16 cardiology providers, significantly enhancing the organization's market presence and specialty depth.
• Directed workflow redesign initiatives across all locations, resulting in a 20% increase in revenue over an eight-month period.
• Collaborated with senior leadership to align operational plans with strategic growth objectives, contributing to a 15% increase in service line profitability and 10% improvement in operational efficiency.
• Fostered a culture of recognition and engagement, implementing team-driven initiatives that enhanced morale, strengthened collaboration, and improved staff retention.

Championed multi-site clinical operations transformation through strategic system enhancements and technology adoption, driving measurable improvements in operational efficiency and patient care.

• Streamlined patient data management by implementing clinical software and standardizing workflows, reducing data entry errors by 30%.
• Led training programs for 50+ providers and staff, improving documentation accuracy and achieving 95% regulatory compliance.
• Integrated emerging technologies into clinical operations, enhancing efficiency and cutting patient processing time by 20%.
• Advanced technology adoption initiatives, standardizing clinical operations and improving patient care quality metrics.

Spearheaded national EMR/PM strategy and optimization efforts, aligning technology and clinical workflows to maximize efficiency and elevate care quality.

• Led startup and ongoing EMR/PM projects, standardizing workflows and ensuring data accuracy across multiple sites.
• Delivered customized training and system enhancements, driving user adoption and operational efficiency.
• Developed strategic frameworks aligning technology implementation with organizational goals and process improvements.

Drove operational excellence for physician practices across multiple specialties, leading practice launches, process improvements, and measurable growth.

• Directed 10+ practice startups and expansions across Orthopedics, Cardiology, ENT, Gastroenterology, Pain Management, and Neurology, driving significant patient growth.
• Streamlined operations by analyzing workflows and implementing process improvements to enhance efficiency.
• Developed and executed marketing and growth strategies that expanded patient base and strengthened revenue performance.
• Fostered strong client relationships through strategic guidance, consistent results, and trust.
• Partnered with cross-functional teams to ensure seamless practice launches and scalable operations.

Provided consulting support for medical practices seeking to enhance operations, compliance, and profitability.

• Improved revenue cycle performance, reducing A/R days by 10% - 15%, and increasing collections by 35% - 45% through workflow optimization.
• Guided practices to achieve Meaningful Use and MIPS/MACRA program incentives. 20+ providers successfully attested for Stage 1 and Stage 2.
• Implemented and optimized EMR/EPM systems (NextGen, eClinicalWorks, EMDs, Athena, Centricity).
• Negotiated vendor contracts to strengthen service quality and cost control reducing overhead to under 35%.