Karen Siwik

• Greeted guests, ensuring a welcoming atmosphere. Offered complimentary drinks and snacks.
• Promoted guests to sign in on the customer kiosk to earn points and to enter into prize drawings.
• Handled guest complaints professionally and efficiently, turning potentially negative situations into positive outcomes.
• Increased repeat business by building rapport with guests and creating memorable experiences.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain a welcoming appearance.
• Collected credit card and cash payments and dispensed change for cash transactions. Maintained balanced cash drawer with correct money values and accurate documentation.
• Promoted business loyalty by fostering positive customer relationships.

• Greeted and welcomed guests, ensuring a positive first impression of the venue. Offered complimentary beverages and informed them of drink specials.
• Maintained a clean and inviting gaming area, contributing to an enjoyable atmosphere for patrons.
• Increased repeat business by building rapport with customers and addressing their needs in a timely manner.
• Wiped front counter, gaming machines and glass doors to maintain cleanliness of public areas.
• Handled cash transactions accurately, ensuring proper payment processing and reconciliation at the end of each shift.
• Enhanced customer satisfaction by providing warm greetings and thanking customers when leaving for coming in and playing at our establishment.

• Welcomed guests and maintained pleasant, friendly, and professional demeanor.
• Assisted with menu inquiries and provided detailed information on food and beverage options.
• Proactively assisted in maintaining inventory levels, ensuring that the front counter area was well-stocked with necessary supplies for smooth operation.
• Ensured compliance with all health and safety regulations by adhering to proper food handling techniques and maintaining a sanitary work environment.
• Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
• Completed daily side work and opening and closing duties without fail.
• Assisted with group outings and raffles for prizes

• Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
• Assisted customers in product selection, enhancing overall shopping experience.
• Maintained organized merchandise displays to promote sales and improve store aesthetics.
• Executed daily inventory checks to ensure product availability and accuracy.
• Built relationships with customers to encourage repeat business.

• Analyzed financial documents for accuracy and compliance with underwriting guidelines.
• Evaluated insurance applications to assess risk and determine coverage eligibility.
• Collaborated with agents to gather necessary information for policy issuance.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
• Made approval and denial recommendations by determining accurate risk levels.
• Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwriting.
• Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
• Achieved high levels of underwriter certification, demonstrating commitment to professionalism and continuous learning.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Developed and maintained filing systems for improved document retrieval and organization.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitioning and stocking and shipment receiving.

• Assisted manager in all aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Assisted managers in decision-making processes based on thorough research and analysis of available data.
• Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
• Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Proofread and edited documents for accuracy and grammar.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Elementary School Teaching

Beverage Alcohol Seller and Server

Early Childhood Educational Courses