Karen Small
The Bronx,NY
Summary
Driven professional with extensive experience in healthcare and customer service, notably at ADAPT Community Network. Excelled in providing emotional support and maintaining high safety standards, demonstrating proficiency in first aid and client documentation. Skilled in fostering trust and enhancing patient wellbeing, with a proven track record of improving service delivery and patient satisfaction.
Overview
12
12
years of professional experience
Work History
Direct Care Worker
ADAPT Community Network
06.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Customer Service Representative
Raymour & Flanigan
06.2021 - 06.2023
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
COVID-19 Screener
Department of Health
02.2021 - 05.2021
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Oversaw in-person and curbside patient registration and processing.
- Donned and removed personal protective equipment (PPE) per company protocols.
Customer Service Representative
Canon Business Solutions
10.2012 - 10.2020
Education
AA - Liberal Arts And General Studies
Bronx Community College of The City University of New York
The Bronx, NY08.1998
Skills
- First aid and safety
- Client documentation
- State regulations knowledge
- Progress Documentation
Timeline
Direct Care Worker
ADAPT Community Network
06.2023 - Current
Customer Service Representative
Raymour & Flanigan
06.2021 - 06.2023
COVID-19 Screener
Department of Health
02.2021 - 05.2021
Customer Service Representative
Canon Business Solutions
10.2012 - 10.2020
AA - Liberal Arts And General Studies
Bronx Community College of The City University of New York
Similar Profiles
Mireille CogginsMireille Coggins
Senior Case Manager at Adapt Community Network NYCSenior Case Manager at Adapt Community Network NYC
Mary OwusuMary Owusu
Direct Support Representative at ADAPT Community NetworkDirect Support Representative at ADAPT Community Network
Fiona JohnsonFiona Johnson
Evening Supervisor at ADAPT Community NetworkEvening Supervisor at ADAPT Community Network