Karen Smith Parris
Matawan,NJ
Summary
Detail-oriented Program Coordinator with over 10+ years of experience in optimizing organization, efficiency and quality interdepartmentally. Adept at leveraging relationships to influence work output and shared goals. Seeking an opportunity to utilize leadership abilities to plan and execute events that lends itself to operational growth and success.
Overview
11
11
years of professional experience
Work History
Contract Analyst
MetroPlus Health Plan
02.2022 - 01.2023
- Monitored incoming contracts and service agreements for correct pricing and information.
- Coordinated and attended meetings as company's main contact to review contractual obligations.
- Coordinated changes to agreement which might occur during contract lifetime.
- Double-checked plans and specifications of contract work for company compliance.
- Created policies and procedures meeting regulatory guidelines and compliance standards.
- Prepared compliance reports and disseminated to upper management.
- Reviewed quotes from contractors to obtain best pricing and service for organization.
- Researched laws and regulations potentially impacting company policies and procedures.
Provider Relations Specialist
MetroPlus Health Plan
01.2016 - 02.2022
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Initiated physician and hospital orientations to support ongoing education of health care provider community.
- Reduced project downtime 75% and boosted client retention 80% by maintaining practitioner contract stipulations and addressing grievances.
- Identified network gaps and collaborated with Marketing and Utilization Management Department to fill deficiencies.
- Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction, boosting satisfaction ratings 85%.
Health and Wellness Events Specialist
MetroPlus Health Plan
01.2012 - 01.2016
- Managed event logistics and operations.
- Planned large-scale events such as health and wellness symposiums, conferences, and meetings.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Led vendor negotiations to obtain cost-effective services and products.
- Coordinated schedules and timelines for events.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Worked closely with HHC hospitals and community providers to provide health and wellness seminars.
Education
Business Administration
Eastern Gateway Community College
Steubenville, OH05.2024
Skills
- Contractual Obligations
- Regulatory Guidelines
- Personnel Scheduling
- Service Quality Standards
- Public Speaking
- Community Outreach
- Event Facilitation
- Contract Analysis Negotiations and Amendments
- Team Leadership
- Project Management
Volunteering with Youth and Senior Citizens
For the last 12 years I have been blessed to be a part of the Brooklyn Metropolis Lions Club. This organization has afforded me the opportunity to organize community events from inception to execution.
I have been responsible for initiating the following projects.
Prom Project: This project provides high school students with prom dresses, shoes and accessories for prom.
Haircuts for Boys Project: This project provides free haircuts for children in the community.
Senior Parang Project : This project provides a holiday event for seniors at a senior center in the community and is usually held the second week in December.
Timeline
Contract Analyst
MetroPlus Health Plan
02.2022 - 01.2023
Provider Relations Specialist
MetroPlus Health Plan
01.2016 - 02.2022
Health and Wellness Events Specialist
MetroPlus Health Plan
01.2012 - 01.2016
Business Administration
Eastern Gateway Community College
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