Karen Smothers
New Brighton
Summary
Dynamic office management professional with extensive experience in providing comprehensive administrative support, adept at managing complex schedules and facilitating effective communication. Proven ability to leverage strong organizational skills and meticulous attention to detail to drive operational efficiency and streamline processes. Proficient in a wide range of office software and procedures, ensuring seamless administrative functions that contribute to overall productivity and success. Committed to fostering a collaborative work environment while delivering exceptional service and support.
Overview
29
29
years of professional experience
Work History
Office and Administrative Specialist- Intermediate
Department of Revenue
08.2012 - Current
- Demographics- research addresses for returned mail, determine the current address for taxpayer to resend out letters, correct demographics error from returns in Gentax, review and identify any discrepancies of Power of Attorney forms before entering into Gentax, providing assistance with recommendations for process improvements and procedures.
- Scanning and Payments- scanning all documents sent in by the taxpayer into Gentax, reconciliation/destruction of returns, correspondence etc., classification edit on returns, maintain a spreadsheet for all rejected work from the scanner, work on the testing of the new tax forms and annual changes to current forms, aiding with recommendations for process improvements and procedures, prepare and balance daily deposits, back up Lead worker with assigning daily workload for unit.
Part-time Receptionist
City Looks Salon
09.2019 - 06.2021
- Greet customers coming for appointments, answer phones to make appointments, questions about service prices, assist with complaints and escalate to manager if needed
Office Specialist
Department of Revenue
02.2012 - 08.2012
- Data entry of business, individual and withholding returns after scanned
Office Clerk
RR Donnelley
10.2011 - 02.2012
- General office duties, creating spreadsheets for package tracking, placing orders, setting up assembly jobs
Office Administrative
Adecco
05.2009 - 10.2011
- Wells Fargo-Open mail packages, enter the mortgage notes into the system
- Thomson Reuters- scanned invoices into the system for payroll department
- Enersys- update spreadsheets for sales department, answer phones and direct to correct personnel, helped the accounts payable department
- 3M- call Walmart stores to make sure product displays were up, call general contractors to offer a new products
Appointment Clerk
Vitran Express
08.2008 - 11.2008
- Set up appointments for delivery and pickups, contact customer to resolve any issues that may arise with the customer’s deliveries
Office Assistant
Ehlers
06.2006 - 03.2008
- Copy and send Official Statements, maintain website with sales and results, order supplies, mail room clerk, filing of Official Statements, back up receptionist, data entry, scan old files into Adobe, destroy all Official Statements once the bonds had expired per the spreadsheet
Office Administrative
Pro Staff
10.2005 - 06.2006
- Answered phones and processed files for the business
Money In Specialist
American Express Retirement Services
09.1996 - 09.2005
- Balanced payrolls for the 401k deductions, determine eligibility for participants in their retirement plans per their enrollment guidelines, enter enrollment information from the forms into the database, file old payrolls, send out denial letters, help with the roll out of a new computer software by assisting with creating procedures
Education
Certificate - Legal Secretarial
Minneapolis Business College
Roseville, MN04-1994
Skills
- Customer relations
- Proofreading
- Verbal communication
- Spreadsheet creation
Timeline
Part-time Receptionist
City Looks Salon
09.2019 - 06.2021
Office and Administrative Specialist- Intermediate
Department of Revenue
08.2012 - Current
Office Specialist
Department of Revenue
02.2012 - 08.2012
Office Clerk
RR Donnelley
10.2011 - 02.2012
Office Administrative
Adecco
05.2009 - 10.2011
Appointment Clerk
Vitran Express
08.2008 - 11.2008
Office Assistant
Ehlers
06.2006 - 03.2008
Office Administrative
Pro Staff
10.2005 - 06.2006
Money In Specialist
American Express Retirement Services
09.1996 - 09.2005
Certificate - Legal Secretarial
Minneapolis Business College