Karen Sonkwa
Humble,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walmart
09.2021 - 05.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed customer service orders promptly to increase customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
Education
BBA - Business Administration
Institute Of Professional Studies
Cameroon11.2011
Skills
- Understanding Customer Needs
- Product Knowledge
Languages
English
Full Professional
French
Professional Working
Timeline
Customer Service Representative
Walmart
09.2021 - 05.2022
BBA - Business Administration
Institute Of Professional Studies
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