Karen Sotelo
Fresno,CA
Summary
Dynamic professional with a proven track record at Burger King, excelling in customer service and team leadership. Recognized for implementing effective training programs that enhanced team performance and satisfaction. Skilled in problem-solving and maintaining high standards of safety and organization, contributing to a positive work environment and operational efficiency.
Overview
9
9
years of professional experience
Work History
Team Leader
Tractor Supply
Clovis CA
05.2024 - Current
- Participated in training sessions to develop new skills and improve performance capabilities.
- Contributed to a positive team atmosphere by maintaining a respectful and friendly demeanor with coworkers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Sales
The Room Place
Bloomingdale, IL
02.2022 - 05.2023
- Forecasted sales to management and collaborated to build effective sales team.
- Implemented innovative sales techniques that led to increased close rates and shorter sales cycles.
- Increased overall sales by developing and executing effective territory sales strategies.
- Provided impactful sales training and motivated sales team members to drive revenue growth.
Order Puller
Stole Machinery
Centennial CO
11.2019 - 05.2021
- Operated forklifts and pallet jacks to efficiently retrieve orders from warehouse locations.
- Read and interpreted order specifications to ensure accurate item selection and fulfillment.
- Collaborated with team members to streamline order pulling processes and enhance productivity.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
Shift Manager
Burger King
Centennial CO
02.2017 - 11.2019
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Managed inventory levels, placing orders to maintain supply chain efficiency.
- Implemented efficient scheduling practices to optimize staff performance during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Conducted regular inspections of equipment and facilities to uphold cleanliness and safety standards.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
Hoover High School
Fresno CA06.2017
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible schedule
- Leadership qualities
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Tractor Supply
05.2024 - Current
Sales
The Room Place
02.2022 - 05.2023
Order Puller
Stole Machinery
11.2019 - 05.2021
Shift Manager
Burger King
02.2017 - 11.2019
High School Diploma -
Hoover High School