Karen Soto
Suwanee,GA
Summary
Skilled in employee training and customer service, I excel in creating positive environments and enhancing team performance. At McDonald's, I led training initiatives, improving service efficiency. My experience as a nanny with the Kelly and Nepal families showcases my ability to foster nurturing settings, demonstrating strong leadership and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
07.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Private Nanny
Kelly Family
08.2022 - 06.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
In-Home Nanny
Nepal Family
10.2021 - 08.2022
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Education
MBA - International Business
Uniagustiniana
Bogota, COL12-2027
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Opening and closing procedures
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Crew Trainer
McDonald's
07.2023 - Current
Private Nanny
Kelly Family
08.2022 - 06.2023
In-Home Nanny
Nepal Family
10.2021 - 08.2022
MBA - International Business
Uniagustiniana
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