Karen Spencer
The Bronx,NY
Summary
Dedicated professional with a proven track record at Abbott House, delivering exceptional ADL support and driving community engagement for individuals with disabilities. Proficient in client documentation and risk assessment monitoring, enhancing operational efficiency and participant satisfaction. Recognized for strong interpersonal communication skills and a results-driven approach, consistently achieving organizational objectives. Committed to continuous learning and professional growth to further elevate service quality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Abbott House.
Irvington, NY
01.2024 - 11.2024
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Monitored and facilitated protocols to uphold individuals' well-being.
- Ensured thorough documentation of individual behaviors with regular updates to supervisors.
- Facilitated social interactions between participants and their peers in the community.
Clerical Manager
Prime Now LLC
New York, NY
08.2019 - 06.2023
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Worked alongside managers to tackle concerns involving workforce efficiency, equipment maintenance and schedule coordination.
- Provided assistance in resolving customer inquiries or complaints related to clerical services.
- Supervised and trained clerical staff to ensure efficient and accurate operations.
Front Desk Coordinator
Vista on 5th
New York, NY
03.2007 - 11.2018
- Facilitated seamless visitor experience by verifying credentials and guiding individuals to correct destinations.
- Streamlined inventory controls to guarantee timely access to required materials.
- Greeted customers, answered general questions and directed to appropriate locations.
- Managed phone operations for efficient customer service.
Education
Business Administration -executive Assistant Certification -
Mid Manhattan Adult Learning Center
New York, NY06-2016
High School Diploma -
Beaumont Comprehensive College Jamaica W. I
06-1994
Skills
- ADL support
- Client documentation
- Positive reinforcement
- Risk Assessment Monitoring
- Local Outreach Activities
- Data entry
- Scheduling and calendar management
- Administrative Assistance
Certification
- Business administration executive assistant certification
- SCIP - Strategies for crisis intervention and prevention certification
Timeline
Direct Support Professional
Abbott House.
01.2024 - 11.2024
Clerical Manager
Prime Now LLC
08.2019 - 06.2023
Front Desk Coordinator
Vista on 5th
03.2007 - 11.2018
Business Administration -executive Assistant Certification -
Mid Manhattan Adult Learning Center
High School Diploma -
Beaumont Comprehensive College Jamaica W. I