Karen States
Flight Attendant
Henrietta,NY
Summary
Accomplished Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Exceptional customer service skills.
I currently have my Private Pilot License. I am currently enrolled at 2 Fly Airborne. I should have my Commercial Pilot license by the end of January. I will also be pursuing CFI and CFII ratings.
Overview
23
23
years of professional experience
1
1
Certification
1
1
Private Pilot
Work History
Flight Attendant
Psa Airlines
02.2019 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Hair Stylist
Tangles
08.2014 - 09.2021
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Hairstylist
Hair Zoo
09.2005 - 09.2014
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Cashier
Kirkwood Oil
06.2001 - 09.2004
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
AMES
09.2004 - 08.2005
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
First Officer Program - Aircraft Piloting And Navigation
2Fly Airborne
Merritt Island, FLNursing
Geneva General Hospital
Geneva, NY05.2015
Hair And Nail Design - Cosmetology
Continental School of Beauty
Rochester, NY06.2004
Skills
- Emergency Response
- First Aid
- Flight Safety
- Preflight Briefings
Certification
Private Pilot License
Timeline
Flight Attendant
Psa Airlines
02.2019 - Current
Hair Stylist
Tangles
08.2014 - 09.2021
Hairstylist
Hair Zoo
09.2005 - 09.2014
Cashier
AMES
09.2004 - 08.2005
Cashier
Kirkwood Oil
06.2001 - 09.2004
First Officer Program - Aircraft Piloting And Navigation
2Fly Airborne
Nursing
Geneva General Hospital
Hair And Nail Design - Cosmetology
Continental School of Beauty