Karen Stephens

• Assisted customers with inquiries and resolved issues through effective communication
• Learned company policies and product information to provide accurate support
• Utilized customer service software for tracking and managing customer interactions
• Collaborated with team members to ensure timely resolution of customer requests
• Documented customer feedback for continuous improvement in service delivery
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

• Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
• Assisted customers with product inquiries, enhancing shopping experience and driving sales.
• Maintained organized checkout area, promoting a clean and welcoming environment for customers.
• Processed returns and exchanges swiftly, adhering to company policies and improving customer trust.
• Handled cash, credit, and gift card transactions accurately, minimizing discrepancies in daily reports.

• Led daily mail delivery operations, ensuring accurate and timely distribution.
• Mentored new carriers, enhancing team efficiency and service quality.
• Streamlined route planning to optimize delivery times and coverage.
• Coordinated with customers to resolve delivery issues promptly.

• Managed inventory control, ensuring accurate stock levels and timely restocking of automotive parts.
• Processed mechanics orders efficiently, improving order fulfillment accuracy and reducing wait times
• Stocked shelves with incoming parts
• Using a forklift removed incoming merchandise from truck.
• Coordinated with vendors to facilitate timely delivery of automotive components, optimizing supply chain processes.
• Assisted in conducting annual physical inventory counts, ensuring accurate record-keeping for financial reporting purposes.
• Assisted in the maintenance of parts database, enhancing data integrity and retrieval speed.
• Trained new staff on inventory procedures and system operations, fostering a collaborative work environment.

Processed orders for various Postal facilities

Pulled requested amount of stamps or products requested.

Packed order in package, labeled and processed for outgoing delivery.

• Processed letter mail on processing machine for inbound and outbound distribution.
• Coordinated communication between departments to streamline information flow.
• Supported inventory management by tracking supplies and restocking as necessary.