Karen St Fabre

• Verified patient insurance eligibility and benefits through online portals and direct communication with insurers.
• Collaborated with healthcare providers to ensure accurate patient information and timely claims processing.
• Reviewed and resolved discrepancies in insurance information, enhancing overall data accuracy.
• Communicated effectively with patients regarding their coverage options and financial responsibilities.
• Coordinated with billing department to facilitate smooth claim submissions and follow-ups on outstanding issues.
• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Updated patient records with accurate, current insurance policy information.
• Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
• Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.

• Medical Answering after hours, overflow, and general call handling.

• Nurse Triage symptom evaluation and care recommendations.

• Appointment scheduling 24/7 booking, reminders and management.

• Patient access handling patient inquiries and follow ups.

•Clinical trails recruitment and retention support

•HIPAA Compliant ensures patient privacy

•Experienced operators trained in medical terminology and protocols

• Assisted patients with registration and insurance verification processes.
• Collected and documented accurate patient information to ensure efficient intake procedures.
• Coordinated with clinical staff to facilitate seamless patient flow and minimize wait times.
• Responded to inquiries regarding services, appointments, and insurance coverage effectively.
• Maintained compliance with HIPAA regulations during patient information handling.
• Utilized electronic health record systems for data entry and retrieval of patient information.
• Streamlined appointment scheduling processes to enhance operational efficiency in the department.