Karen Stretanski
Clinton Township,MI
Summary
Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.
Serviced-focused Individual dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Call Center Representative
Henry Ford OptimEyes
07.2010 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Inventory Specialist / Administration
Henry Ford OptimEyes
07.2010 - 01.2024
- Ordered and maintained inventory and cost for most supplies and product for our office such as PPE, office supplies, beverage supplies, frames, lenses, contact lens supplies, solutions and patient orders. Performed daily and quarterly inventories of designer eyewear and promotional items.
- Received in daily shipments and distributed supplies to departments based on need and kept current within monthly budget.
- Made sure all discontinued or recalled product was accounted for and sent back with original packaging to corporate office in a timely manner for vendor credit
MIT_ Patient Advocate
Henry Ford OptimEyes
07.2010 - 01.2024
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Made knowledgeable recommendations as a state certified Optician to assist patients in selecting lens options and frames to suit their visual needs.
- Performed opening and closing duties, updating financial reports daily with our corporate office.
General Manager
LENSCRAFTERS, Luxottica Group
02.2006 - 06.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Office Manager
D.O.C Optometric Centers
09.1999 - 02.2006
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
High School Diploma -
Regina
Harper Woods, MI1997
Skills
- Customer Service Optimization
- Strong Analytical and Problem-Solving Skills
- Brand Representation
- Call Center Operations
Certification
American Board of Opticianry
Timeline
Call Center Representative
Henry Ford OptimEyes
07.2010 - 01.2024
Inventory Specialist / Administration
Henry Ford OptimEyes
07.2010 - 01.2024
MIT_ Patient Advocate
Henry Ford OptimEyes
07.2010 - 01.2024
General Manager
LENSCRAFTERS, Luxottica Group
02.2006 - 06.2010
Office Manager
D.O.C Optometric Centers
09.1999 - 02.2006
High School Diploma -
Regina
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