KAREN STRONG
Vernon
Summary
Medical office professional with hands-on experience in front desk operations, patient scheduling, insurance verification, copay collection, and accurate recordkeeping. Known for supporting smooth patient flow, maintaining organized files, and balancing daily transactions and financial reports with care and consistency.
Overview
39
39
years of professional experience
Work History
Front Desk
SELECT PHYSICAL THERAPY
Glastonbury
02.2023 - Current
- Managed front office operations, answered incoming telephone calls, and recorded detailed messages for staff and management., Managed appointment scheduling for patients and staff., Established new patient accounts in the system. Entered and updated patient information in the database., Checked and confirmed insurance coverage for patients., Collected copayments from patients, ensuring accurate financial transactions during office visits., Obtained necessary authorizations for patient procedures. Balance the day’s financial transactions. Compiled daily and monthly financial reports to support financial oversight and decision-making.. The Tolland location recently closed, and was transferred to the Glastonbury office.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Desk
RETINA CONSULTANTS, PC
Manchester
07.2022 - 09.2022
- Logged patient arrivals at front desk, ensuring accurate check-in process. Facilitated patient departures and final billing, enhancing overall patient experience. Digitized patient documents for electronic record-keeping. Update insurance and demographics. Answering phones. Coordinated appointments for patients and healthcare providers, optimizing clinic schedule. Rescheduling, confirming for high volume office.
Receptionist
NEW ENGLAND DERMATOLOGY ASSOCIATES
Vernon
01.2022 - 07.2022
- Greeted patients at New England Dermatology Associates front desk
- Checked in patients at front desk, ensuring smooth flow of appointments. Processed patient check-outs and billing, facilitating efficient financial transactions. Scanned documents into the electronic health record system. Updated insurance and demographic information. Answered phones, providing assistance and information to patients and staff. Scheduled appointments for patients with various specialists. Balancing the end of day transactions. Made confirmation calls to remind patients of upcoming appointments.
- Answered multi-line phones and routed calls to appropriate departments
- Scheduled dermatology appointments and updated provider calendars
Office Manager
WEST MEADOW COUNSELING
Ellington
12.2017 - 12.2021
- Supported front office operations and handled incoming calls to maintain clear communication.
- Verified insurance coverage, collected copayments, submitted claims, posted insurance and client payments, and balanced daily financial transactions.
- Prepared new client charts, followed up on outstanding claims and accounts, managed billing for timely payments, learned office software independently, and reviewed accounts for accuracy and reimbursement.
- Managed front office operations for counseling intake and daily scheduling to support smooth client flow.
- Coordinated therapist calendars, appointment changes, and client reminders to keep schedules organized.
- Maintained confidential client records, updated office files, and supported conversion from ophthalmology to behavioral health workflows.
- Kept front office communication organized through call handling and patient support.
- Improved billing accuracy and revenue collection through insurance verification, claims submission, payment posting, and account follow-up.
- Strengthened practice transition and reimbursement results by preparing client charts, learning office software independently, and reviewing each account for accuracy.
Certified Ophthalmic Assistant
BARRY W. HAIGHT, M.D.
Vernon
07.1987 - 07.2017
- Assisted physician with slit lamp and diagnostic eye procedures.
- Measured visual acuity using charts, lenses, and clinical testing equipment.
- Collected patient histories for ophthalmology exams in private medical practice.
- Triaged phone calls, scheduled appointments, submitted, and posted insurance and personal payments. Coordinated surgical schedules and patient procedures in a fast-paced environment. Maintained and organized patient records for improved access and accuracy. Balancing the day's finances. Submitted insurance claims accurately, ensuring timely reimbursements. Handled patient billing processes, ensuring accuracy and clarity in statements. Following up on outstanding claims. I was then asked to work directly with the patient Screening, Ophthalmic testing. Scribing, Chart documentation, Sterilization of instruments, Surgical office set up and Assisted in office surgeries by preparing the environment and supporting the surgeon. Becoming a Certified Ophthalmic Assistant. Daily chart review to ensure all information was accurate according to insurance requirements. While the Dr. was in hospital surgery, I maintained my Billing and A/R skills. Followed up on outstanding claims and collections to enhance revenue recovery. Becoming an Ophthalmic Coding Specialist. My employment ended after 30 years with his retirement.
Education
CERTIFIED OPHTHALMIC ASSISTANT -
01-1992
OPHTHALMIC CODING SPECIALIST -
01-1992
CERTIFIED OPHTHALMOC SCRIBE -
01-1992
JCAHPO -
01-1992
Skills
- Front office operations
- Patient check-in
- Appointment scheduling
- Co-payment collection
- Financial transactions
- Medical billing
- Calendar management
- Detail-oriented
- Ability to prioritize
- Service-minded
- Self-motivated
- Dedicated
- Punctual
- Patient communication
Timeline
Front Desk
SELECT PHYSICAL THERAPY
02.2023 - Current
Front Desk
RETINA CONSULTANTS, PC
07.2022 - 09.2022
Receptionist
NEW ENGLAND DERMATOLOGY ASSOCIATES
01.2022 - 07.2022
Office Manager
WEST MEADOW COUNSELING
12.2017 - 12.2021
Certified Ophthalmic Assistant
BARRY W. HAIGHT, M.D.
07.1987 - 07.2017