Abby D'Haiti
Baltimore,Maryland
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk
Renaissance baltimore Harborplace Hotel
08.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Contributed to team efficiency by assisting other departments when required, demonstrating flexibility in role responsibilities.
- Assisted in developing marketing strategies aimed at increasing brand awareness within the local community or target demographics.
Catering Worker
Sodexo Magic
05.2023 - 10.2023
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
Intern
Explore Charleston
05.2023 - 08.2023
- Company Overview: Intern Cultural Enrichment Program (ICEP)
- A ten week leadership learning intensive curriculum while engaging students in different areas of tourism
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Receptionist
Stratfield Apartments
08.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Developed strong working relationships with staff, fostering a positive work environment.
Cashier & Baker
Cheesecake Factory
01.2019 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Hospitality Management
Morgan State University
Baltimore, Maryland12.2025
Skills
- Front office operations
- Brand Awareness
- Hospitality services
- Telephone Etiquette
- Records Management
- Strong teamwork
- Initiative and Self-Motivation
Projects
Bmore Dog Wellness Clinic
Hashtag Lunch bag
Social Impact Saturdays
Youth In Action
Bethel Memorial Food Pantry
Involvement
- NCNW (National Council of Negro Women)
- National Society of Minorities in Hospitality (NSMH)
- Afros of MSU
- Connected Through Christ (C.T.C)
- KWC Ministry of Movement (Waves of Glory)
References
upon request
Timeline
Front Desk
Renaissance baltimore Harborplace Hotel
08.2023 - Current
Catering Worker
Sodexo Magic
05.2023 - 10.2023
Intern
Explore Charleston
05.2023 - 08.2023
Receptionist
Stratfield Apartments
08.2022 - 01.2023
Cashier & Baker
Cheesecake Factory
01.2019 - 01.2023
Bachelor of Science - Hospitality Management
Morgan State University
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