Karen Thompson

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Assisted in recruitment to build team of top performers.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.

Answered phones, took orders for FTD,

Watered the plants in shop.

• Assisted lead florist with designing unique and creative floral displays for special events and occasions.
• Maintained inventory accuracy, ensuring proper stock levels of flowers, vases, and other supplies.

• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

• Prepared potted plants and bouquets based on customer requirements.
• Imparted knowledge on plants and flowers to customers.
• Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
• Assisted lead florist with designing unique and creative floral displays for special events and occasions.