Karen Tomlin
Gloucester City,New Jersey
Summary
Results-driven professional with 20+ years of experience in healthcare operations, business management, and client service. Known for a strong work ethic, attention to detail, and the ability to maintain efficiency in fast-paced, high-pressure environments. Proven track record of supporting teams, improving workflows, and consistently delivering high-quality results.
Recognized as dependable and proactive, with a commitment to going above and beyond to ensure success. Currently pursuing an MBA in Healthcare and Business Administration and seeking an opportunity to contribute my experience, grow professionally, and make an immediate, meaningful impact within a forward-thinking organization.
Overview
29
29
years of professional experience
Work History
Tech/Secretary
Cooper University Hospital
Camden, NJ
01.2010 - Current
- Oversaw clinical and administrative operations in a high-volume hospital environment to ensure efficiency and compliance with healthcare standards.
- Support multidisciplinary medical teams by managing schedules, communication, and workflow coordination, improving patient care delivery
- Troubleshoot and resolve technical and operational issues, reducing downtime and maintaining productivity
- Train and onboard new staff on systems, equipment, and procedures, strengthening team performance
- Maintain strict confidentiality and regulatory compliance in handling sensitive patient information
- Serve as a key communication hub, managing high call volumes and front-line interactions with professionalism
Referral Agent
Metro Referral Associates
Fairfax, VA
03.2003 - Current
- Generated over $1M in listings annually and $660K+ in closed sales through client-focused real estate services
- Managed contract negotiations and provided expert guidance to clients during complex transactions, ensuring seamless execution.
- Analyzed market trends and established pricing strategies to optimize property value and ensure client satisfaction.
- Established and nurtured client relationships, fostering loyalty and encouraging repeat business and referrals.
- Analyzed market trends and developed comprehensive marketing strategies to improve property visibility and shorten sales cycles.
Settlement Specialist
Surety Lender Services (Surety Title)
Marlton, NJ
09.2002 - 06.2008
- Processed up to 150+ settlement files monthly with an error rate consistently below 1.5%, exceeding industry standards.
- Coordinated scheduling for up to 17 freelance settlement closers, ensuring efficient closings and seamless client experiences.
- Delivered exceptional service by communicating daily with executive management, mortgage lenders, attorneys, and real estate agents.
- Resolved post-closing issues quickly and effectively, strengthening client confidence and minimizing delays.
- Earned four promotions in six years through consistent performance, leadership, and expanded responsibilities.
- Cross-trained new hires in policies, compliance, and procedures, improving onboarding efficiency and team productivity.
Co-Owner / Operations Manager / Real Estate Agent
Tomlin Realty
Gloucester City, NJ
08.1997 - 01.2002
- Launched and grew an independent real estate company with two office locations and up to 17 active agents.
- Generated over $25M in listings and sales, earning recognition as a top performing real estate office for five consecutive years.
- Mentored and coached agents in acquiring clients, closing deals, and business operations, boosting team performance and retention.
- Personally, acquired an average of 15 new listings annually, valued at approximately $1.6M, and sold an average of 8 homes per year worth $800K+.
- Oversaw 90+ listing and selling agreements monthly, ensuring accuracy, compliance, and client satisfaction.
- Strengthened community presence by resolving client concerns swiftly and fostering a reputation for excellence and integrity.
Education
MBA - Healthcare And Business Administration
University of Phoenix
Tempe, AZ10-2026
Bachelor of Science - Health Sciences
Rutgers University-Camden
Camden, NJ08-2022
Bachelor of Arts - Criminal Justice
Rutgers University-Camden
Camden, NJ01-2014
Skills
- Healthcare Operations Management
- Team Leadership & Staff Development
- Business Operations & Strategy
- Patient Care Coordination
- Process Improvement & Efficiency
- Customer Relationship Management (CRM)
- Cross-Functional Team Collaboration
- Contract Negotiation
- Administrative Operations Management
- Organizational Leadership
Timeline
Tech/Secretary
Cooper University Hospital
01.2010 - Current
Referral Agent
Metro Referral Associates
03.2003 - Current
Settlement Specialist
Surety Lender Services (Surety Title)
09.2002 - 06.2008
Co-Owner / Operations Manager / Real Estate Agent
Tomlin Realty
08.1997 - 01.2002
MBA - Healthcare And Business Administration
University of Phoenix
Bachelor of Science - Health Sciences
Rutgers University-Camden
Bachelor of Arts - Criminal Justice
Rutgers University-Camden