Karen Trask
Prairieville,LA
Summary
Dedicated medical professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
Prairieville Family Hospital
Baton Rouge, LA
10.2019 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Representative
T-Mobile, Custom Wireless
Baton Rouge, LA
02.2019 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Medical Receptionist
Delta Clinic
Baton Rouge, LA
01.2018 - 02.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Customer Service Representative
Walmart
Baton Rouge, LA
05.2016 - 12.2017
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Certification - Phlebotomy Technician
Baton Rouge School of Phlebotomy
Baton Rouge, LA04.2024
High School Diploma -
Scotlandville Magnet High School
Baton Rouge, LA05.2016
Skills
- HIPAA Regulations & Compliance
- Manage and organize clinical records, both electronic and paper
- have strong communication skills
- Ability to work under pressure
Additional Information
Volunteer March 2021-Present: KST Teaching for America. An organization that consist of tutoring for grades 1-12 and the HiSET Program (formerly known as GED)
Timeline
Medical Office Assistant
Prairieville Family Hospital
10.2019 - 04.2024
Customer Service Representative
T-Mobile, Custom Wireless
02.2019 - 09.2019
Medical Receptionist
Delta Clinic
01.2018 - 02.2019
Customer Service Representative
Walmart
05.2016 - 12.2017
Certification - Phlebotomy Technician
Baton Rouge School of Phlebotomy
High School Diploma -
Scotlandville Magnet High School