Karen Tuarez
Haines City,FL
Summary
Detail-oriented and customer-focused Account Coordinator with over 9 years of experience at Comcast Business, specializing in business service order processing, customer relationship management, and cross-department coordination. Proven ability to manage complex workflows using multiple systems, while ensuring accuracy, compliance, and exceptional customer experience. Strong multitasker with a solution-oriented mindset, and a passion for helping customers.
Overview
10
10
years of professional experience
Work History
Key Account Coordinator
Comcast Business
Sunrise, FL
09.2019 - Current
- Scheduled meetings with clients to discuss service updates and address concerns.
- Developed and maintained relationships with key accounts, with multiple locations across the country, to ensure customer satisfaction.
- Worked collaboratively with team members on cross-functional projects related to key accounts.
Account Coordinator
Comcast Business
04.2016 - 09.2019
- Processed and validated Comcast Business Services sales orders, ensuring accuracy and timely customer installations.
- Collaborated with Construction, Serviceability, and Technical departments to confirm feasibility and resolve discrepancies.
- Reviewed contracts for compliance with company standards; communicated with customers to confirm order details and schedule installations.
- Utilized multiple enterprise tools including CSG, ABT, Cafe360, Salesforce, and WorkBench to manage accounts effectively.
- Supported customers during onboarding by addressing inquiries and promoting Comcast's digital-first platforms.
- Identified billing errors and service issues with internal teams, initiating corrections to enhance customer satisfaction.
Education
Associate in Science -
Broward College
DavieSkills
- Customer Relationship Management (CRM)
- Sales Order Processing & Documentation
- Cross-Department Coordination
- Data Accuracy & Quality Assurance
- Problem Solving & Root Cause Analysis
- Time Management & Prioritization
- Salesforce
- WorkBench
- CSG
- ABT
- Cafe360
- Microsoft Excel & Office Suite
- Attention to Detail & Analytical Thinking
- Communication & Team Collaboration
Timeline
Key Account Coordinator
Comcast Business
09.2019 - Current
Account Coordinator
Comcast Business
04.2016 - 09.2019
Associate in Science -
Broward College