Carolina Karpynec
Pompano Beach
Summary
Ms. Karpynec has over 25 years of logistics and supply chain customer support in OEM product distribution and manufacturing. She has served as the single point of contact serving the parts supply needs for major global auto companies and parts suppliers. Her management experience and advanced knowledge of logistics has contributed to her continual expansion of responsibilities and professional growth. Ms. Karpynec's key professional skills and interests are in Logistics, Supply Chain, Customer Support, and Operations. She is highly respected in her industry as a thought leader logistics support operations and processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Key Account Coordinator
Spring Footwear Corp
03.2023 - 02.2024
- Processed customer orders and identified issues related to pricing, skus, ship to locations, and any other problem that caused interruptions in EDI processing speed
- Managed different customer's portals
- Provided outstanding customer support to our buyers communicating delays, early shipments, reporting price discrepancies, as well as handling any other issues related to successful processing of orders
Customer Service Manager
AMP Research
01.2014 - 12.2023
- Oversaw the daily operations and schedules of Customer Care, OEM, and logistics department with yearly annual sales exceeding $200M
- Managed and maintained shipping schedules with Warehouses
- OEM Channel Coordinator
- Managed company relations with sales representative groups, wholesale distributors, retailers, and OEM customers
- Created daily EDI invoicing and ASN's on customer portals
- Handled incoming calls, e-mails from existing customers
- Service issues, pricing, warranties, stock adjustments, returns, credits, shipping, and wholesale accounts, company reports
- Set up new accounts
- Process new orders: enter, invoice and ship
- Amazon account Manager: Download PO, ASN, Labels, Invoicing, Disputes
- Record and maintain Payroll via UKG
- Supervise Zendesk Tickets, a call center with a volume of 3,000 calls weekly
OEM Logistics Support Specialist
AMP Research
01.2014 - 12.2023
- As an OEM Support Specialist, provided quote & project management support for OEM Business Development Specialists(BDS) and serve as a 'flex resource' for the OEM Business Operations Support team
- As 'flex resource', this provided quote & project management support, assistance, mentoring, and backup for the OEM support team
- Work directly with all the buyers and analysts from the different OEM accounts including, Ford, Toyota, Nissan, Honda, GM, Stellantis, and Mobis
- Maintain communication through all the different portal applications
- Resolves issues concerning inbound and outbound logistics operations
- Monitors and tracks operational processes to ensure compliance is within regulations, legal requirements, and safety rules
- Communicate across multiple departments and various levels of management
- Coordinate with all OEMs on all product defects, returns and reports to production
- Process orders and work closely on forecast with operations Managers, buyers, and production
- Maintain a thorough understanding and accurate maintenance of process related systems (Supplier Portal Applications) schedule, monitor, and manage day to day orders/deliveries to OEM customers and ensure sufficient/timely to meet plant production requirements
- Investigate root cause for late orders, develop resolution and/or recovery plans and track to closure
- Manage transition activity from New Model to Mass Production
- Identify, evaluate, and escalate critical issues to management to ensure appropriate allocation of resources in a timely manner
- Training, mentoring, and sharing of experiences in area of expertise to improve understanding and business growth
Customer Service and International Coordinator/ Dealer Advocate
AMP Research
01.2011 - 12.2014
- Qualify and confirm new jobbers
- International sales: Opens new accounts, enter orders and assists existing international customers
- Process new jobbers and WD (Warehouse Distributor) orders: enter, invoice and ship
- Review and completes wholesale, Export and Importer accounts stock order information
- Manage Authorized Dealer programs
- Compile sales and marketing reports
- Represent LUND/AMP at industry trade shows
- Enter and maintain customer information in CRM and Dealer Locator
- Managed Qube accounts: Open and updates new and existing customers
- Helps WD's accounts with returns and credit issues
- Controls MAP (Minimum Advertised Price) on the web: sends violation web letters, research customer's information, contact WD's, and manages the BPA (Brand Protection Agency) website
Education
High School Diploma -
Instituto Integral de Munro
Buenos Aires, ARSkills
- Microsoft Office
- Organizational skills
- Customer service
- Program management
- ERP systems
- Manufacturing
- Accounting
- Order fulfillment
- Account management
- Cash handling
- Retail sales
- POS
- Project Planning
- Management
- Leadership
- Customer Operations
- Logistics and Supply Chain Management
- Research & Analytics
- Budgeting
- Contracts & Negotiations
- Creativity
- Proactivity
- Teamwork
- EDI
- Time management
- Sales
- Pricing
- Order management system
- Order entry
- Supply chain
- Zendesk
- Computer skills
- Microsoft Word
- Customer relationship management
- Process Improvement
- Phone etiquette
Certification
Driver's License
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Timeline
Key Account Coordinator
Spring Footwear Corp
03.2023 - 02.2024
Customer Service Manager
AMP Research
01.2014 - 12.2023
OEM Logistics Support Specialist
AMP Research
01.2014 - 12.2023
Customer Service and International Coordinator/ Dealer Advocate
AMP Research
01.2011 - 12.2014
High School Diploma -
Instituto Integral de Munro
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