Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Velazquez

Chino ,CA

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

8
8
years of professional experience

Work History

Outbound Problem Solve

Amazon
05.2021 - Current
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Researched and extracted data to complete tasks.

Cashier

Ross Dress For Less
06.2018 - 05.2021
  • Operated cash register to record transactions accurately and efficiently.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.

Food Service Worker

Subway
11.2014 - 06.2018
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Processed customer payments and balanced cash drawers.
  • Monitored food quality and freshness throughout day.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

High School Diploma -

Pomona High School
Pomona, CA
05.2011

Skills

  • Merchandise Restocking
  • Return and Exchange Processing
  • Reading Comprehension
  • Staff Training
  • Working Quickly
  • Multitasking
  • Monitoring
  • Order and Refund Processing
  • Microsoft Internet Explorer
  • Written Communication
  • MS Office

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Outbound Problem Solve

Amazon
05.2021 - Current

Cashier

Ross Dress For Less
06.2018 - 05.2021

Food Service Worker

Subway
11.2014 - 06.2018

High School Diploma -

Pomona High School

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Karen Velazquez